The short answer
A transaction for UPSERVE* BY LIGHTSPEED represents a monthly restaurant POS, analytics, or workforce management subscription from Lightspeed Commerce Inc. (Upserve / Breadcrumb).
Why it shows up like this
A statement entry reading UPSERVE* BY LIGHTSPEED represents a monthly restaurant point-of-sale software subscription, analytics fee, or payment processing charge from Lightspeed Commerce Inc. / Upserve. Hospitality businesses and restaurant operators rely on this specialized platform for floor management, guest orders, and payment clearing.
Originally known as Breadcrumb POS, the software platform was acquired by Lightspeed Commerce and now bills under combined corporate descriptors. Monthly subscription fees cover terminal licenses, kitchen display systems, and reporting analytics. Because commercial software agreements typically require written notice prior to cancellation, subscriptions continue billing automatically until formally terminated with assigned account representatives.
To review itemized billing statements or manage your restaurant software account, log into your management dashboard online. If your establishment does not utilize this point-of-sale system, report the unauthorized charge to your commercial card provider immediately to initiate a formal billing dispute within required merchant banking dispute time windows.
Common reasons for this charge
Software licenses, hardware maintenance, and payment processing fees generate these recurring commercial charges.
- A monthly SaaS software license fee for Upserve POS terminals or Upserve Analytics.
- Kitchen display system (KDS) or online ordering module subscription renewals.
- A payment processing charge from a restaurant using Upserve Payments.
How to locate the invoice and cancel
Accessing management portals allows restaurant owners to review invoices and manage subscriptions.
- Sign in to Upserve HQ Go to hq.upserve.com and log in with your restaurant manager account.
- Access Invoices review to Settings > Billing to view itemized SaaS fee statements.
- Manage Account Contact your assigned Lightspeed restaurant representative to adjust or terminate subscriptions.
Frequently Asked Questions
Understanding corporate acquisitions and contract terms clarifies ongoing billing obligations.
Is Upserve now part of Lightspeed?
Yes, Upserve was acquired by Lightspeed Commerce in 2020 and transitioned into the Lightspeed Restaurant product family.
How do I cancel my Upserve subscription?
Submit written notice to your Lightspeed account executive prior to the expiration of your annual commercial agreement.
Dispute Rights & Fraud Prevention
If your restaurant does not use Upserve, report the unauthorized charge to your commercial card provider.
Commercial card disputes must be filed within 60 days under the Fair Credit Billing Act.
How do I contact Upserve support?
Call 1-855-664-3887 or visit upserve.com/support.
What is the timeline for commercial card billing inquiries?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Lightspeed Commerce Inc. / Upserve. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Upserve Master Terms of Service https://upserve.com
- FTC: Commercial POS & Merchant Standards https://www.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges