The short answer
A charge from WORLDPAY* AP PAYMENT represents a monthly merchant account fee ($15 to $30/mo), terminal lease, or card payment processed through Worldpay, LLC (formerly FIS / Worldpay).
Why it shows up like this
Seeing a line item on your bank statement labeled as WORLDPAY* AP PAYMENT usually causes immediate confusion for cardholders and business owners alike. This billing descriptor indicates a transaction processed through Worldpay, LLC / FIS, which functions as Worldpay Global Merchant Acquirer. As one of the largest payment processors in the world, Worldpay handles credit card transactions for thousands of retail stores, online merchants, airlines, and independent businesses.
This charge typically appears when a merchant bills your account for monthly processing fees, equipment leases, or when a retail purchase goes through a Worldpay payment terminal that omits the specific store DBA name. Because businesses route their sales through Worldpay gateways, the parent company name appears on your statement instead of the merchant you patronized.
If you do not recognize this transaction, you should first check your recent receipts or digital purchases from the past few days. To verify the charge or request assistance, you can log in to the merchant portal at myworldpay.com or call customer support at 1-800-846-4472. If the charge turns out to be unauthorized, contact your card issuer immediately to initiate a formal billing dispute under federal consumer protection guidelines.
Common reasons for this charge
- A monthly merchant account statement or PCI compliance program fee.
- A consumer purchase at a supermarket, retail chain, or hotel using Worldpay payment terminals.
- An international cross-border processing settlement fee.
How to locate the invoice and cancel
- Sign in to Worldpay Merchant Portal Go to myworldpay.com and log in with your merchant credentials.
- Access Invoices review to Statements to download monthly discount fee summaries.
- Manage Account Call Worldpay customer support at 1-800-846-4472 to adjust terminal configurations.
Frequently Asked Questions
Why did a store purchase show up as Worldpay?
Large retail chains and international airlines use Worldpay as their payment backend. If the store's DBA name is omitted, Worldpay appears as the billing entity.
Can Worldpay issue refunds directly to shoppers?
No, shoppers must contact the merchant where the purchase was made to process returns.
Dispute Rights & Fraud Prevention
If you did not authorize this charge, check retail receipts or contact your bank's dispute team.
Dispute unauthorized transactions under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Worldpay support?
Call 1-800-846-4472 or visit worldpay.com.
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Worldpay, LLC / FIS. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Worldpay Merchant Agreement & Terms https://www.worldpay.com
- CFPB: Commercial Payment Processing Protections https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges