What is the AIRTABLE* BUSINESS SCALE charge?

Why it shows up like this

A charge listed as AIRTABLE* BUSINESS SCALE on your credit card statement stems from Formagrid, Inc., the corporate entity behind Airtable. This billing item represents subscription fees for the Airtable Relational Database & App Building Platform, which organizations utilize to build relational databases, custom internal interfaces, and automated workflows. Card issuers frequently log this transaction under aliases such as FORMAGRID INC, AIRTABLE INC, or AIRTABLE.COM. If someone on your operations or product team manages shared company bases, the recurring software license bills to the corporate card on file.

Airtable bills workspaces on a per-seat model, which frequently catches cardholders off guard. The Business tier costs $45 per seat per month when billed monthly, while the smaller Team tier costs $20 per seat per month. Unplanned charges occur when an existing workspace user shares a base and invites coworkers with editing or creator permissions. Every invited collaborator with edit access immediately converts into a billable seat, prompting an automated prorated charge or a higher recurring invoice. A team lead granting access to three colleagues can quickly cause unexpected charges. Expiring 14-day free trials also transition into recurring paid plans if not downgraded before the trial concludes.

To inspect or cancel this recurring charge, sign in to your administrator account at airtable.com. Click your user profile icon, open Workspace Settings, and select the Billing tab to review active collaborator seats, past invoices, and upcoming payment dates. You can downgrade individual collaborators to read-only commenters to stop paying for their seats, or switch the entire workspace to the Free tier if you no longer require premium capacity. While Formagrid, Inc. does not issue cash refunds to your card for mid-cycle cancellations, removing paid seats immediately issues prorated workspace credits that apply to future billing.

Don’t recognize it? Common scenarios

• A project lead invited new collaborators with edit or creator permissions to a paid Airtable workspace.
• An ongoing monthly or annual Team/Business workspace plan renewed on the corporate card.
• A 14-day Pro/Business trial converted to a paid monthly plan.

How to locate the invoice and cancel

1. Log in to Airtable Open airtable.com and sign in with your corporate account.
2. Inspect Workspace Settings & Invoices review to Account > Workspace Settings > Billing to review user seats and download tax invoices.
3. Downgrade to Free Plan Select Change Plan and switch to the Free tier (up to 1,000 records/base) to stop recurring seat fees.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

Before disputing this charge with your financial institution, verify whether a team member or department manager added seats to an existing Airtable workspace. Filing an unauthorized chargeback flags the payment account, which often leads Formagrid, Inc. to lock the entire workspace and revoke access to vital operational databases.

If you confirm that neither your team nor your company authorized the transaction, contact your card issuer immediately to report card fraud and dispute the charge. Under the Fair Credit Billing Act, you have 60 days from your statement date to dispute unauthorized charges with your credit card company. You can also submit an inquiry to the Airtable Support Center at support.airtable.com with the billing date, charge amount, and card details so their fraud team can trace the account.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Airtable Pricing & Business Plan Features https://airtable.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov