The short answer
A charge from BETTER STACK* UPTIME corresponds to uptime monitoring, incident management, public status pages, or log management from Better Stack, Inc.
Why it shows up like this
A charge displaying BETTER STACK* UPTIME on your credit card statement indicates an ongoing software subscription for Better Stack Uptime Monitoring & On-Call Alerts from Better Stack, Inc. Better Stack provides infrastructure observability tools used by software engineers and website administrators. The platform monitors website availability around the clock and sends urgent incident alerts to responders when servers crash.
This charge appears under descriptors such as BETTER STACK* UPTIME, BETTER UPTIME, or BETTER STACK INC. Recurring plans commonly start at $29 per month for the Freelancer tier, with higher monthly or annual pricing for team accounts. If you see this fee unexpectedly, an engineer or developer in your organization likely set up monitoring for a company website or app and tied your corporate card to the account. Charges also occur when a team upgrades to paid alert channels or exceeds log volume limits on Better Stack Telemetry.
To manage or stop these renewals, log in to your account at betterstack.com and select your organization name in the top navigation menu. Open Team Settings, click on the Billing tab, and review your active plan and past PDF invoices. You can cancel future renewals by selecting Change Plan and downgrading your workspace to the Free Basic tier. Better Stack generally offers prorated refunds within 14 days of an unwanted charge if you contact their support team at support@betterstack.com before initiating an external bank dispute.
Don’t recognize it? Common scenarios
- An ongoing uptime monitoring and SMS alert plan renewed on the engineering card.
- Additional team members were invited to the on-call schedule as paid responders.
- Log storage volume on Better Stack Telemetry exceeded free plan limits.
How to locate the invoice and cancel
- Log in to Better Stack Dashboard Open betterstack.com and sign in with your email or Google/GitHub credentials.
- Open Billing Settings Click your team name in the top-left, review to Team Settings > Billing, and review invoices.
- Downgrade Plan Select Change Plan and switch to the Free Basic tier to stop future billing.
Frequently Asked Questions
What features are included in Better Stack Free?
The Basic plan includes 10 uptime monitors with 3-minute check intervals and email alerts, without on-call scheduling or SMS.
Can I receive a refund from Better Stack?
Better Stack offers prorated refunds upon request within 14 days of subscription renewal via support@betterstack.com.
Dispute Rights & Fraud Prevention
If nobody on your technical team recognizes this charge, check whether a former contractor or developer left a company payment card tied to an active server monitoring project. Developers frequently configure Better Stack during product launches and forget to remove automated card renewals when contracts conclude.
When unauthorized activity cannot be linked to any team member, reach out to Better Stack billing support at support@betterstack.com with the exact amount and charge date. They can help locate the linked account email address. If the transaction proves to be fraudulent, dispute the charge with your bank or credit card provider within 60 days to safeguard your account against subsequent billing cycles.
Independent reference — not affiliated with Better Stack, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Better Stack Pricing & Uptime Monitoring Features https://betterstack.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges