What is the BISTROMD* DIET MEALS charge?

Why it shows up like this

A line item on your bank statement reading BISTROMD* DIET MEALS comes from BistroMD, LLC. The company operates a specialized meal delivery service that ships frozen, portion-controlled meals directly to your home. When you sign up on bistromd.com, you enroll in an ongoing weekly BistroMD Weight Loss Meal Delivery Subscription rather than placing a single one-time order. Your card is billed on a regular weekly cycle corresponding to your upcoming scheduled shipment.

This charge most frequently appears when an introductory discount period ends and converts to standard pricing, or when your scheduled weekly order processes automatically. Depending on whether you selected a 5-day or 7-day program for lunch and dinner, weekly charges typically range from $130 to nearly $200, such as the common $139.00 charge. Many subscribers also forget that BistroMD runs on an automatic renewal model. If you intended to test the meals for a single week and did not pause or stop future orders, the system automatically bills your card for the next delivery batch.

To manage or cancel your deliveries, log in to your account at bistromd.com and navigate to Plan Settings. BistroMD requires all order modifications, skips, and cancellations to be submitted before their strict weekly cutoff of Wednesday at 5:00 PM EST. If you cancel after this deadline, your current week's order will still process and ship. You can also reach customer service by calling 1-866-401-3438 or sending an email to customerservice@bistromd.com. If you never created an account and suspect your card was compromised, contact your bank immediately to file a fraud dispute.

Common reasons for this charge

• Your weekly 5-day or 7-day BistroMD meal plan billed automatically on your weekly processing day.
• An introductory discount program transitioned into standard weekly meal billing.
• An authorized family member ordered a specialized diet program.

How to locate the invoice and cancel

1. Log in to BistroMD.com Go to bistromd.com and sign in to access your My BistroMD member portal.
2. Manage Delivery Program review to Account > Plan Settings to review upcoming menus, delivery dates, and meal customizations.
3. Pause or Cancel Membership Click Cancel Subscription or call BistroMD Customer Service at 1-866-401-3438 before your weekly cutoff.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If you did not enroll in BistroMD, check with family members or roommates before calling your bank. In many cases, an authorized user in the household started a dietary program without sharing the billing details.

If you cancelled your subscription before the Wednesday 5:00 PM EST cutoff but still received a charge, contact BistroMD customer service at 1-866-401-3438 to request a full refund. If the merchant refuses to correct the billing error or if the transaction is entirely unauthorized, contact your card issuer to dispute the charge under the Fair Credit Billing Act.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• BistroMD Terms and Conditions https://www.bistromd.com
• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov