The short answer
This auto-draft is for your CenturyLink high-speed internet or digital home phone service.
Why is CenturyLink charging my card?
CENTURYLINK*AUTO PAY is the monthly automatic payment for your CenturyLink broadband internet or home phone service. CenturyLink is now officially branded as Lumen Technologies, though many residential customers still see the CenturyLink name on bills and card statements. In markets where the company has rolled out fiber service, you may also know this provider as Quantum Fiber — same parent company, different product line. When you enroll in autopay, CenturyLink drafts your linked card or bank account each billing cycle and the transaction posts with this descriptor.
Many CenturyLink residential customers are on a Price for Life plan, meaning the base monthly rate is locked as long as you stay subscribed. If your charge suddenly goes up, a few things are worth checking: a promotional discount may have expired, an optional add-on like an Internet Cost Recovery fee may have been added, or a returned payment from a prior month may have triggered a late fee on this cycle. Service call charges for inside wiring repairs can also show up on the same statement.
To verify the breakdown, sign in to the My CenturyLink app or the web portal at centurylink.com and download your itemized bill as a PDF. If you see a fee you don't recognize, call CenturyLink support at 1-800-201-4099. To cancel your service entirely, the same number reaches the cancellation team — be prepared for a retention offer. If you cancel, you have 30 days to return any leased modem or router to avoid an equipment charge.
- Sign in to the My CenturyLink app or web portal.
- Download the PDF version of your bill to verify that your 'Price for Life' base rate remains intact.
- Contact support at 1-800-201-4099 if you see unexpected 'Internet Cost Recovery' fees.
Why did CenturyLink charge my card or bank account?
Charges from CenturyLink under statement descriptor "CENTURYLINK*AUTO PAY" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with CenturyLink?
Log in to your CenturyLink account portal at https://www.centurylink.com to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with CenturyLink. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CenturyLink Official Billing Help https://www.centurylink.com
- SEC Edgar - CenturyLink https://www.sec.gov
Reviewed Aug 31, 2026 · high · About UnknownCharges