The short answer
CEREBRAL* CARE represents monthly membership fees for online medication management, therapy, and clinical mental health appointments via Cerebral.
Why Cerebral charges appear on your statement
CEREBRAL* CARE is a recurring monthly charge from Cerebral Inc., a telehealth platform that provides online mental health care for conditions like anxiety, depression, and ADHD. The company connects patients with licensed prescribers and therapists through a fully remote model — no in-person visits required. Your membership fee covers access to clinicians, secure messaging, and care coordination through the Cerebral patient portal at cerebral.com.
The charge hits your card every 30 days automatically. The medication management plan is $99 per month, which covers prescriber consultations and prescription routing. A combined therapy and medication plan runs around $295 per month. Prescription medications themselves are not included in the membership fee — those are billed separately through your pharmacy or insurance. The subscription renews without a reminder until you actively cancel it inside your account settings.
If you want to stop the charge, log in to cerebral.com, go to Account Settings, and select Subscription Details. Click Cancel Subscription and confirm. You can also email support@cerebral.com before your billing date. Monthly fees are generally non-refundable once the billing cycle has processed, but Cerebral does review requests if no clinical appointments were used during that period. If the charge is completely unrecognized and you have no Cerebral account, contact your card issuer to dispute it as an unauthorized transaction.
- Monthly medication management platform subscription ($99/mo).
- Therapy + medication management combo plan ($295/mo).
- Prescription medication delivery copay.
- Check cerebral.com account Log in to cerebral.com and review to Account > Subscription Details to view your active care plan.
- Cancel recurring membership online Click Cancel Subscription in your patient portal or email support@cerebral.com before your billing date.
Can I cancel Cerebral online?
Yes, you can cancel your subscription directly in the Cerebral client portal under Account Settings.
Why did Cerebral Inc. charge my card or bank account?
Charges from Cerebral Inc. under statement descriptor "CEREBRAL* CARE" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
Independent reference — not affiliated with Cerebral Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Cerebral Terms of Service https://cerebral.com
- CFPB: Healthcare Card Disputes https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges