The short answer
A charge from CLICKUP* WORKPLACE corresponds to all-in-one productivity software, task tracking, whiteboards, or team workspace seat licenses from Mango Technologies, Inc. (dba ClickUp).
Why it shows up like this
A transaction labeled CLICKUP* WORKPLACE represents a charge from Mango Technologies, Inc. for a ClickUp all-in-one productivity & project management subscription. ClickUp is a collaborative work platform providing project tracking and collaborative documentation for modern organizations. Because corporate pricing is tied directly to seat counts, this billing entry confirms payment for an active team workspace on the platform.
This charge appears whenever an ongoing monthly or annual workspace plan renews on your payment card. Common plans include the Unlimited or Business tiers, which bill per user seat. In addition, when team administrators invite new members or paid guests into an existing workspace, ClickUp automatically prorates and bills additional seat licenses to the card on file. Activating ClickUp Brain or specialized AI add-ons also adds recurring monthly user charges to the corporate invoice.
If you need to verify or alter this subscription, an account administrator can sign into app.clickup.com, navigate to workspace settings, and open the billing tab. Here you can inspect provisioned seats and download detailed PDF invoices, or downgrade the account to the Free Forever plan to stop future debits. If no one in your organization authorized this software account, contact your card issuer to dispute the unauthorized charge and secure your payment details.
Don’t recognize it? Common scenarios
Billing surprises in ClickUp frequently occur when workspace permissions allow colleagues to add paid contributors or feature add-ons without prior finance approval.
- A team lead invited new members or guest contributors with paid permissions to a ClickUp workspace.
- An ongoing monthly or annual team plan renewed on the credit card.
- ClickUp AI add-on licenses ($5/member/month) were activated across workspace members.
How to locate the invoice and cancel
Workspace owners can retrieve receipts or modify active subscriptions directly within their account settings.
- Log in to ClickUp Open app.clickup.com and sign in with your credentials.
- Review Billing & Invoices Click your workspace avatar in the top left, select Billing to view active seats, AI add-ons, and download PDF receipts.
- Downgrade to Free Forever Select Change Plan and switch to the Free Forever tier (100 MB storage, unlimited tasks) to halt future payments.
Frequently Asked Questions
Review practical answers regarding ClickUp workspace refunds and plan transitions.
What is ClickUp's refund policy?
ClickUp offers a 30-day money-back guarantee for first-time paid subscriptions upon contacting support within 30 days of the charge.
What happens to workspace data when downgrading ClickUp?
Downgrading to the Free Forever plan preserves your tasks, docs, and lists, but locks custom fields and storage exceeding free limits.
Dispute Rights & Fraud Prevention
ClickUp provides a thirty-day refund window for first-time paid subscriptions when requested through customer support.
If an employee used a personal card without permission and ClickUp cannot resolve the issue, contact your bank to lodge a formal billing dispute.
Independent reference — not affiliated with Mango Technologies, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- ClickUp Pricing & Feature Plans https://clickup.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges