What is the CLICKUP* UNLIMITED charge?

Why it shows up like this

A transaction entry labeled CLICKUP* UNLIMITED represents a software subscription charge from Mango Technologies, Inc., the operating parent company of the ClickUp productivity & project platform. ClickUp is a collaborative work and task tracking application that consolidates sprint planning and team workflows in one central environment. The Unlimited plan is their entry-level commercial tier, billed on a per-member basis either monthly or as an upfront annual commitment.

This billing line item typically surfaces when a free workspace is upgraded to gain unrestricted storage and third-party integrations. It also appears on a recurring basis as an annual renewal or monthly recurring license fee for active team seats. When workspace administrators add new colleagues or grant paid permissions to outside freelancers, ClickUp automatically prorates the additional seat licenses and charges the primary payment card saved on the account.

If you need to confirm or cancel the subscription, a workspace administrator can log into app.clickup.com and review active member counts under the Billing tab in workspace settings. From that screen, you can download itemized invoices or downgrade directly to the Free Forever plan to end recurring debits. If no one on your team recognizes this software account, contact your card issuer to dispute the unauthorized charge and request a replacement card.

Don’t recognize it? You might still

Unplanned ClickUp charges usually happen when project teams bring on additional collaborators or when annual software commitments renew automatically.

• A project manager upgraded a free workspace to get unlimited file storage and integrations.
• An annual team plan renewed on your company payment method.
• Additional guest or member seats were added during active project collaboration.

What to do, in order

Follow these practical steps to inspect your workspace billing ledger or downgrade your paid plan.

1. Log in to ClickUp Open app.clickup.com and sign in with your email.
2. Access Billing Settings Click on your workspace avatar in the top/bottom left and review to Billing to review plans and invoices.
3. Cancel Subscription Click Cancel Subscription to downgrade to the Free Forever plan.

Quick questions

Find answers below about Mango Technologies billing descriptors and ClickUp subscription refunds.

Dispute Rights & Fraud Prevention

ClickUp provides a thirty-day refund window on paid subscriptions if you contact their billing support team shortly after the charge posts.

If the charge was created using a stolen card number and ClickUp does not issue a prompt refund, file an unauthorized transaction dispute through your financial institution.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• ClickUp Billing and Plans Help Documentation https://help.clickup.com
• FTC: Disputing Credit Card Charges https://consumer.ftc.gov