What is the CLOUDFLARE* ZERO TRUST charge?

Why it shows up like this

CLOUDFLARE* ZERO TRUST on your bank or credit card statement is a recurring charge from Cloudflare, Inc. for their Zero Trust network security platform. The product replaces traditional corporate VPNs by routing employee traffic through Cloudflare's global edge network, verifying identity before granting access to internal applications or the public internet. It bundles three core services: Cloudflare Access for application-level gating, Cloudflare Gateway for DNS filtering and secure web proxy, and optional Remote Browser Isolation for high-risk browsing sessions.

Billing is calculated per provisioned user seat above the free 50-user tier. Standard plans run approximately $7 per user per month, charged monthly to the payment method on the Cloudflare account. If your organization added seats mid-cycle, the statement may include a prorated charge alongside the base plan amount. Advanced add-ons such as dedicated DNS resolver locations or Data Loss Prevention modules bill separately and can raise the monthly total. The descriptor CLOUDFLARE* ZERO TRUST, CLOUDFLARE ACCESS, or CLOUDFLARE GATEWAY all trace back to Cloudflare, Inc. and represent the same product family.

If you did not authorize this charge, it is likely that someone on your engineering or IT team added the subscription using a company card. Log in to one.dash.cloudflare.com with administrator credentials, go to Settings, then Billing, to see the current seat count and invoice history. If the account is unfamiliar, contact Cloudflare support at support.cloudflare.com and your card issuer to dispute the transaction under the Fair Credit Billing Act within 60 days of the statement date.

Don't recognize it? Common scenarios

• An engineering or security team member added new employee seats to the organization beyond the free 50-user tier.
• Your company transitioned from legacy corporate VPN hardware to Cloudflare Access and enrolled your team card.
• An annual or monthly seat contract renewed automatically after an initial trial period.

How to locate the invoice and cancel

1. Log in to the Zero Trust dashboard Go to one.dash.cloudflare.com and sign in with your administrator credentials.
2. Access Billing Settings Select Settings from the left sidebar and click on Billing to view your current seat count and breakdown.
3. Adjust Seats or Downgrade Click Edit Plan to reduce provisioned user seats or switch to the Free tier if your team has fewer than 50 members.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If you do not recognize this charge, verify first whether anyone at your company enrolled a work card before filing a dispute. Cloudflare, Inc. is a publicly traded company (NYSE: NET) and its billing descriptors are well-documented — the charge is almost always a legitimate enterprise subscription, not fraud.

If you confirm no one authorized the Zero Trust subscription, dispute the transaction with your card issuer under the Fair Credit Billing Act. You have 60 days from the statement date to initiate a formal billing inquiry. Contact Cloudflare support at support.cloudflare.com to close the account and prevent future charges.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Cloudflare Zero Trust Documentation & Pricing https://developers.cloudflare.com
• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov