The short answer
This charge is from Cloudways, a managed cloud hosting platform. It covers the monthly costs of running your web applications on cloud infrastructure like DigitalOcean, AWS, or Google Cloud.
Why is Cloudways charging me?
Cloudways Ltd. on your bank or credit card statement is a charge from Cloudways, a managed cloud hosting provider now owned by DigitalOcean. The platform lets developers and agencies deploy WordPress, WooCommerce, Magento, and other web applications on top of third-party cloud infrastructure — including DigitalOcean, AWS, Google Cloud, Linode, and Vultr — without managing bare servers directly. Cloudways handles server provisioning, security patches, automated backups, and performance optimization as a managed layer above the underlying cloud provider.
Cloudways operates on a post-paid, pay-as-you-go billing model. At the start of each month, they invoice you for the exact server resources, bandwidth, add-ons, and disk storage consumed during the previous calendar month. A basic DigitalOcean 1GB server starts around $11 per month, while larger configurations for high-traffic sites can reach $100 or more. Premium add-ons like Elastic Email, Rackspace Email hosting, Cloudflare Enterprise CDN, or Object Storage are billed separately and can increase the total. If a developer or agency manages your hosting, they may have registered your card on the Cloudways account.
To verify the charge, log in to the Cloudways Platform at platform.cloudways.com and navigate to Account, then Invoices to view the itemized monthly breakdown. If you see active servers you do not recognize, go to the Servers tab, click the three-dot menu next to each server, and select Delete to stop further billing. Deleting a server removes it permanently — download any necessary backups first. If you have no Cloudways account and the charge is unfamiliar, contact Cloudways support at support.cloudways.com and dispute the charge with your bank within 60 days of the statement date.
- Monthly invoice for managed cloud hosting servers
- Premium add-ons like Elastic Email, Rackspace Email, or CDN
- Backup storage fees for your server data
How to review invoices and cancel servers
To view exactly what you are paying for, log into the Cloudways Console and check your billing history. To stop charges, you must delete the active servers — simply suspending them does not stop billing.
- Log in to the Cloudways Platform at platform.cloudways.com.
- Click on the 'Profile' icon in the top menu and select 'Account'.
- Navigate to 'Invoices' to view your detailed monthly breakdown.
- To cancel, go to the 'Servers' tab, click the three dots next to your server, and select 'Delete'.
Why did Cloudways (DigitalOcean) charge my card or bank account?
Charges from Cloudways (DigitalOcean) under statement descriptor "Cloudways Ltd." usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Cloudways (DigitalOcean)?
Log in to your Cloudways account portal at https://support.cloudways.com to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Cloudways. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Cloudways Billing FAQ https://support.cloudways.com
- Cloudways Pricing Model https://www.cloudways.com
Reviewed Aug 31, 2026 · high · About UnknownCharges