The short answer
A charge from COURSE HERO* DOC ACCESS represents a subscription for document unlocks, practice exams, study guides, and 24/7 homework tutoring on Course Hero.
Course Hero Membership Billing
A charge listed as COURSE HERO* DOC ACCESS on your bank or credit card statement represents a digital education subscription billed by Course Hero, Inc. The platform is an online learning library housing millions of student study guides, textbook answers, class lecture notes, and practice exams. Cardholders usually encounter this charge when subscribing to a Course Hero Premier Membership to unblur specific study guides, similar to learning platforms like Chegg Study or Quizlet Plus.
This line item appears because of an automated subscription renewal or an immediate credit unlock purchase. Subscriptions are billed either monthly at approximately .95, quarterly, or on an annual schedule billing .40 upfront. Many students sign up during exam weeks to unblur a single homework assignment, forgetting that the account enrolls in automatic renewals. Parents frequently discover this charge when a high school or college student uses a family card to access study materials.
To review the account status and view recent charges, visit coursehero.com, log in, and click your profile avatar to open Account Settings. From this page, you can select Stop Recurring Membership to halt future renewals while keeping access through the end of the current billing cycle. Course Hero offers a 30-day refund window if you have not used any document unlocks or submitted tutor questions during the billing cycle. If you do not have a student in your home and did not authorize this charge, contact Course Hero customer support to close the fraudulent account and report the transaction to your card issuer.
- Annual or monthly recurring renewal of Course Hero Premier
- Document unlock and tutor question refill packs
- Automatic billing following a promotional student registration
How to Cancel Course Hero
Manage your membership in the account settings menu.
- Log in to coursehero.com and click your profile avatar.
- Select "Account Settings" from the menu.
- Click "Stop Recurring Membership" and follow the confirmation prompts.
Frequently Asked Questions
Can I get a refund if I did not use my Course Hero unlocks?
Course Hero evaluates refund requests within 30 days if no documents were unlocked or tutor questions submitted.
Do unused document unlocks roll over after cancellation?
Unlocks remain available until the end of your prepaid billing term.
Independent reference — not affiliated with Course Hero, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Course Hero Terms of Service https://www.coursehero.com
- Course Hero Membership Cancellation Policy https://support.coursehero.com
Reviewed Aug 15, 2026 · high · About UnknownCharges