What is the DATADOG* REAL USER MON charge?

Why it shows up like this

A line item labeled DATADOG* REAL USER MON represents billing for Datadog Real User Monitoring (RUM) & Session Replay Usage, supplied by Datadog, Inc. Datadog provides cloud observability tools that allow software engineers to measure user experience and diagnose frontend errors. When you spot DATADOG* REAL USER MON or DATADOG INC on your bank statement, a corporate credit card was used to pay for frontend monitoring services.

Billing for Datadog RUM is metered directly on active user traffic rather than fixed server counts. The standard rate is approximately $1.50 for every 1,000 recorded browser or mobile sessions, rising to $2.10 per thousand sessions if Session Replay recording is active. If your development team recently deployed the Datadog Browser SDK onto a high-traffic consumer website without setting traffic sampling limits, session counts can surge dramatically within a single billing cycle.

To review these charges, have an account administrator sign in to app.datadoghq.com and check Organization Settings under Plan & Usage. You can manage and reduce incoming billing by adjusting client-side sampling rates in your application code, such as lowering the session sample rate from 100 percent to a smaller fraction. Because Datadog considers metered telemetry consumption non-refundable, configuring these controls promptly is the most effective way to prevent future overages.

Don’t recognize it? Common scenarios

• A frontend engineering team embedded the Datadog Browser RUM SDK on a high-traffic web application.
• High user traffic increased recorded session volume past committed tier allowances.
• Session Replay video recording was enabled on high-volume production pages.

How to locate the invoice and cancel

1. Sign in to Datadog Web App Go to app.datadoghq.com and log in with your administrator credentials.
2. Review Organization Settings & Usage review to Organization Settings > Plan & Usage to view itemized RUM session consumption and invoices.
3. Adjust RUM Sampling Rate Lower the sessionSampleRate parameter in your Datadog initialization code to reduce recorded sessions.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If an unexpected charge appears on your statement and your engineering team has no active Datadog contract, contact Datadog support to check for linked accounts. You can also dispute the transaction with your corporate or personal card issuer if your card details were compromised.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Datadog RUM Pricing Overview https://www.datadoghq.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov