The short answer
A charge from DIALPAD* AI VOICE PHONE represents Dialpad AI Voice business telephony, automated call transcription, or customer contact center subscriptions from Dialpad, Inc.
Why it shows up like this
A transaction listed as DIALPAD* AI VOICE PHONE is billed by Dialpad, Inc., a cloud telecommunications and business VoIP company headquartered in San Ramon, California. This charge represents a recurring Dialpad AI Voice Business Phone Subscription, which equips business teams and contact centers with cloud VoIP calling and real-time speech transcription. On credit card or bank statements, merchant descriptors may also show up as DIALPAD INC, DIALPAD CLOUD, or DIALPAD VOICE. Like enterprise phone services from RingCentral or Microsoft Teams Phone, Dialpad operates on a recurring software-as-a-service model.
This debit typically appears when a monthly or annual business telephony plan renews. Standard and Pro tiers generally cost between $15 and $35 per user license each month. The final billed amount frequently varies from base plan rates due to added telecommunications taxes, universal service fund fees, international calling bundles, or supplemental phone numbers. If an IT administrator or department head expanded the team's seat count or activated outbound dialing credits, the new balance automatically bills to the card on file.
If you do not recognize this transaction, check with your company's office manager or IT team to see if someone deployed Dialpad for remote work communication. You can review invoices and active user licenses by signing into dialpad.com/login and navigating to Admin Settings under the Billing section. If you confirm that this software was billed fraudulently without company authorization, contact your bank or credit card issuer immediately to report unauthorized charges and replace your card.
Don’t recognize it? Common scenarios
Business phone bills often change from month to month because telecom regulatory surcharges and international dialing usage fluctuate. An office administrator may have also provisioned new lines or toll-free numbers that increased the recurring monthly total.
- A business set up Dialpad AI Voice for customer service reps or sales outreach.
- An ongoing Standard or Pro telephony plan auto-renewed.
- Additional business phone numbers or international calling credits were purchased.
How to locate the invoice and cancel
- Sign in to Dialpad Admin Portal Go to dialpad.com/login and log in with your administrative account.
- Review Billing Settings review to Admin Settings > Billing to view licensed seat counts, active numbers, and invoices.
- Cancel Plan Click Cancel Subscription or remove unassigned user licenses to reduce monthly billing totals.
Frequently Asked Questions
What is Dialpad AI Voice?
Dialpad AI Voice is a modern cloud phone system that transcribes calls in real time and provides live action item summaries.
Can I port my phone number away from Dialpad?
Yes, you can port phone numbers to any certified telephone carrier before closing your Dialpad account.
Dispute Rights & Fraud Prevention
Cardholders can challenge unauthorized corporate or personal transactions within 60 days of the billing statement under federal regulations. If Dialpad support is unable to identify an active organization tied to your payment information, file a dispute through your banking institution.
Independent reference — not affiliated with Dialpad, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Dialpad AI Voice Plans & Pricing https://www.dialpad.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges