The short answer
A charge from FIGMA* FIGJAM WHITEBD represents FigJam online collaborative whiteboarding, diagramming, or team brainstorming seat licenses from Figma, Inc.
Why it shows up like this
A billing descriptor displaying FIGMA* FIGJAM WHITEBD on your credit card or bank account indicates a subscription or seat licensing charge from Figma, Inc. FigJam is Figma's dedicated digital whiteboard application, commonly used by designers and product teams for collaborative diagrams and team brainstorming sessions. Similar to visual collaboration platforms like Miro, FigJam is offered either as an independent workspace or as an add-on product alongside the core Figma design software.
This charge appears because Figma calculates billing based on the number of active paid editor seats assigned across your team workspace. A common surprise occurs when a colleague who was invited as a viewer makes edits to a diagram or whiteboard canvas. Depending on workspace permission settings, modifying a file can automatically upgrade that user from a free viewer into a paid FigJam editor. These seat licenses bill at $3 to $5 per editor each month on Professional and Organization tiers, or renew annually under a consolidated company plan.
To review what prompted the transaction, log in to figma.com with your administrative credentials, select your team workspace, and open the Admin Settings Billing tab. There you can view itemized PDF invoices, examine which team members occupy paid FigJam roles, and adjust permissions to Viewer-Restricted to prevent accidental seat upgrades. If an unexpected renewal processed or nobody in your organization authorized the FigJam Online Whiteboard Platform Subscription, submit a billing inquiry ticket through help.figma.com or contact your card issuer to dispute unauthorized charges.
Don’t recognize it? Common scenarios
Unexpected FigJam charges usually stem from automatic seat upgrades rather than external payment fraud. When collaborators interact with shared whiteboards, workspace settings may instantly transition them into billable editor roles.
- A team member created or edited a FigJam whiteboard, upgrading their account from Viewer-Restricted to Paid Editor.
- An ongoing monthly or annual FigJam team subscription auto-billed.
- Quarterly true-up charges for newly added FigJam editors were processed.
How to locate the invoice and cancel
- Sign in to Figma Workspace Go to figma.com and log in with your primary administrative account.
- review to Admin Settings & Billing Click on your team name > Settings > Billing to review FigJam editor seat counts and invoices.
- Downgrade Editor Seats Change member permissions from Paid Editor to Viewer-Restricted to reduce monthly seat costs.
Frequently Asked Questions
Why did my Figma bill increase after using FigJam?
Figma treats FigJam editor seats as separate billable add-ons ($3-$5/month). If a viewer edits a board, they may be upgraded to a paid editor.
Can I use FigJam for free?
Yes, the Free Starter tier includes up to 3 FigJam files with unlimited team members.
Dispute Rights & Fraud Prevention
If you suspect this charge is unauthorized or incorrect, federal regulations protect your payment card.
Review your recent statements carefully and notify your financial institution within 60 days of the statement date.
What should I do if I do not recognize this charge?
First check with household or team members who have permission to use your account. If the transaction was not authorized by anyone on your card, contact your bank or card issuer immediately to report it. Under the Fair Credit Billing Act (FCBA), you have 60 days from the statement date to dispute unauthorized credit card charges.
How long does a billing dispute take to resolve?
Under federal rules, your bank must acknowledge your written inquiry within 30 days and resolve the dispute within two billing cycles (up to 90 days). The bank typically issues a provisional credit while they investigate.
Independent reference — not affiliated with Figma, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- FigJam Pricing and Plans https://www.figma.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges