The short answer
A transaction for FIRSTBASE.IO* STARTUP represents a US company formation package ($399), Firstbase Mailroom subscription, or annual compliance renewal from Firstbase.io Inc.
Why it shows up like this
A transaction labeled FIRSTBASE.IO* STARTUP represents corporate legal services or compliance software fees billed by Firstbase.io Inc. Headquartered in New York, Firstbase operates an online platform that enables domestic entrepreneurs and international founders to incorporate United States business entities. Competing alongside legal formation platforms like Clerky or Doola, Firstbase handles initial state filings and IRS Employer Identification Number (EIN) registrations.
This billing descriptor typically appears under two distinct scenarios: a one-time startup formation package or an automated annual renewal. The initial Firstbase Start package is a one-time payment (frequently $399 plus mandatory state filing fees) charged when launching a Delaware or Wyoming LLC or C-Corporation. Following incorporation, founders often incur recurring charges for ongoing compliance subscriptions. These include the Firstbase Mailroom virtual business address service or annual registered agent renewals ($99 to $299 annually), which automatically renew to maintain active state legal status.
To review the specifics of this charge, sign in to your dashboard at app.firstbase.io and review the Billing and Subscriptions section under Company Settings. There you can download itemized invoices detailing your state filing disbursements and software subscriptions. If you co-founded a venture, confirm whether a business partner or technical lead purchased this Firstbase.io US Startup Incorporation & Compliance package using a shared corporate card. If an unwanted recurring compliance add-on renewed unexpectedly, you can turn off auto-renew in the portal, or submit a cancellation request to support@firstbase.io before annual state filings are submitted.
Common reasons for this charge
Charges under this descriptor generally stem from two phases of startup operations: the initial business formation or ongoing recurring compliance services. Review your founder dashboard to identify which service was billed.
- A one-time Firstbase Start fee for forming a new US business entity and obtaining an IRS EIN.
- An ongoing Firstbase Mailroom or virtual business address subscription renewed.
- An annual Firstbase Agent (Registered Agent) or Autopilot compliance subscription renewal.
How to locate the invoice and cancel
- Sign in to Firstbase Go to app.firstbase.io and log in to your founder dashboard.
- Go to Subscriptions review to Company Settings > Billing & Subscriptions.
- Manage Plan Cancel recurring Mailroom or Autopilot subscriptions to stop future renewals.
Frequently Asked Questions
Is Firstbase a recurring monthly subscription?
While formation is a one-time fee, add-ons like Firstbase Mailroom (virtual address) and Autopilot (compliance) bill on recurring monthly or annual cycles.
Does Firstbase provide refunds for formation orders?
Formation fees can be refunded if requested before state incorporation documents are submitted to the Secretary of State.
Dispute Rights & Fraud Prevention
If you did not authorize a Firstbase charge, verify with your co-founders or international partners.
Dispute unauthorized charges with your credit card issuer within 60 days under the Fair Credit Billing Act.
How do I report an unrecognized Firstbase transaction?
Email support@firstbase.io and submit a billing dispute with your card issuer.
How long does a card dispute take?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Firstbase.io Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Firstbase.io Terms of Service & Refund Policy https://www.firstbase.io
- Delaware Division of Corporations: Filing Regulations https://corp.delaware.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges