The short answer
A charge from FLAGSMITH* TOGGLES corresponds to hosted feature flag management, remote config, and user segment targeting provided by Flagsmith Ltd.
Why it shows up like this
A line item showing FLAGSMITH* TOGGLES represents a subscription or overage fee from Flagsmith Ltd, the technology company behind the Flagsmith Hosted Feature Flag & Remote Config Platform. Development and product engineering teams use Flagsmith to deploy code hidden behind toggles, run gradual rollouts, manage remote configuration settings, and segment user audiences across mobile or web environments without releasing new application binaries.
This charge appears on your statement because an engineer or organization administrator subscribed to a paid tier (such as the Scale-Up plan starting at $45 per month) or exceeded the free evaluation request quota. Similar to enterprise feature delivery platforms like LaunchDarkly or Split Software, Flagsmith charges on a recurring monthly or annual schedule, with fees scaling according to total flag evaluation API requests. When production application traffic expands, flag evaluations scale accordingly and generate metered charges on the payment card stored in account settings.
To inspect this expense, sign in to the Flagsmith management console at app.flagsmith.com using your corporate email or GitHub single sign-on credentials. Navigate to Organization Settings and select Plan & Usage to review request counts, team members, and detailed Stripe invoices. If your development team completed testing or migrated to self-hosted infrastructure, downgrade the organization to the free tier or remove active projects to stop future credit card charges.
Don’t recognize it? Common scenarios
Organizations often incur unexpected charges when high-traffic mobile or web apps evaluate flags millions of times, blowing through standard plan allocations. In other cases, an engineer signed up for a paid trial to test role-based permissions or audit logs and forgot to downgrade before renewal.
- An ongoing monthly Scale-Up subscription renewed automatically on the account card.
- Application traffic evaluated feature flags at high frequency, exceeding monthly request quotas.
- An upgrade from the free 50,000-request tier to access custom roles and audit logs.
How to locate the invoice and cancel
- Log in to the Flagsmith Dashboard Open app.flagsmith.com and sign in with your email or GitHub SSO.
- Open Organization Settings review to Settings > Plan & Usage to view request metrics and download Stripe invoices.
- Downgrade to Free Tier Select Change Plan and switch to the Free Plan (50k requests/mo) to stop future charges.
Frequently Asked Questions
What happens if I exceed the Flagsmith request limit?
Flagsmith alerts your team when request volumes approach plan thresholds and provides options to upgrade or throttle evaluations.
Can I receive a refund from Flagsmith?
Flagsmith monthly subscriptions are non-refundable. Downgrading applies to the subsequent billing cycle.
Dispute Rights & Fraud Prevention
Review internal engineering repositories and cloud expense records to identify which team member registered the account. If someone created a rogue project with a stolen or unauthorized card, contact Flagsmith support immediately to suspend the workspace and file a dispute with your card issuer.
Independent reference — not affiliated with Flagsmith Ltd. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Flagsmith Pricing & Plan Features https://flagsmith.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges