The short answer
This charge is from a Five Guys Burgers and Fries restaurant location or their online ordering app.
What is the Five Guys charge?
A statement line displaying FIVE GUYS is a point-of-sale or online food purchase from Five Guys Enterprises LLC, the fast-casual restaurant chain known for made-to-order burgers and fresh-cut peanut oil fries. When you pay at the register or order through the Five Guys mobile app and website, the transaction routes under this merchant descriptor, typically followed by the two-letter state abbreviation and the specific store number.
This line item appears immediately after dining at a restaurant location or placing a digital order for curbside pickup. Unlike monthly subscription clubs like Atlas Coffee Club or Art of Tea, Five Guys charges are individual dining transactions rather than recurring memberships. If you recently attempted an order online that failed at checkout, your bank statement may display a temporary pending authorization hold. That hold temporarily reduces your available credit balance before vanishing within three to five business days without posting as a settled debit.
To verify this expense, compare the date and dollar total against your paper receipt or digital order confirmation email. Check whether a family member or co-worker used your card or delivery account for lunch. If you see settled charges from a location you never visited, contact Five Guys customer support with the store number listed on your statement, or report the unauthorized transaction to your credit card issuer to secure your card against fraud.
I see a pending Five Guys charge but my order was cancelled?
Cancelled or failed app orders may leave a pending authorization hold on your account. These authorizations automatically expire and fall off your statement within 3 to 5 business days.
Franchise Store Descriptors
Five Guys operates both corporate-owned and franchisee-run locations across North America. While corporate stores usually bill as FIVE GUYS alongside a location number, certain franchised units post using the legal corporate name of the franchise operator or a combined regional entity descriptor. If the name looks unfamiliar, cross-reference the charged amount and transaction timestamp against your restaurant visit.
Why did Five Guys Enterprises LLC charge my card or bank account?
Charges from Five Guys Enterprises LLC under statement descriptor "FIVE GUYS" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with Five Guys Enterprises LLC?
Log in to your Five Guys Enterprises LLC account portal at https://www.fiveguys.com to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with Five Guys Enterprises LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
- Five Guys Official FAQ https://www.fiveguys.com
Reviewed Aug 31, 2026 · high · About UnknownCharges