The short answer
A charge from GORGIAS* ECOMM SUPPORT represents Gorgias ecommerce customer service helpdesk, Shopify live chat, or AI automated ticket resolution from Gorgias Inc.
Why it shows up like this
A commercial credit card charge showing GORGIAS* ECOMM SUPPORT originates from Gorgias Inc., a specialized software provider for online retail businesses. This transaction covers the Gorgias Ecommerce Customer Support Platform, a centralized helpdesk and live chat application built specifically for merchants selling through Shopify or BigCommerce. While general service teams might use broad platforms like Zendesk Suite, direct-to-consumer merchants use Gorgias to pull order tracking details and issue refunds directly within their helpdesk.
This charge appears on an automated monthly billing cycle based on the support plan selected by your business. Unlike conventional software that charges per support agent, Gorgias prices its services on monthly ticket volume tiers. When customer inquiry volume surges following a marketing promotion or seasonal rush, the system automatically bills for higher ticket tiers or overage fees. Statements also reflect automated AI add-ons, such as Gorgias Automate, which resolves delivery status inquiries without human agent intervention.
To review your invoice or adjust your plan, sign in to your store workspace at yourstore.gorgias.com and navigate to the Settings and Billing tab. Store owners can inspect monthly ticket consumption and review downloadable receipts. You can also downgrade your plan directly from the portal. If you installed Gorgias through the Shopify App Store, uninstalling the app from your Shopify admin panel automatically stops future charges. If your company never operated an ecommerce business, notify your card issuer immediately to report unauthorized billing.
Don’t recognize it? Common scenarios
Unexpected Gorgias charges often stem from automatic ticket volume overages or add-on features activated by your ecommerce operations team.
- An online ecommerce store connected Gorgias to manage Shopify customer emails and chat.
- A holiday sales spike exceeded monthly ticket allotments, triggering ticket overage tiers.
- Gorgias Automate AI agent handled customer order tracking inquiries.
How to locate the invoice and cancel
Store administrators can access past payment receipts and manage subscription tiers through the Gorgias dashboard or Shopify admin.
- Sign in to Gorgias Helpdesk Go to your company's Gorgias URL (yourstore.gorgias.com) and log in with your admin account.
- Check Settings & Billing review to Settings > Billing to review monthly ticket consumption and billing receipts.
- Cancel Subscription Click Cancel Subscription or disconnect the Gorgias app from your Shopify store admin.
Frequently Asked Questions
How is Gorgias priced?
Gorgias charges based on the number of customer support tickets resolved per month rather than per agent seat.
Can I cancel Gorgias directly in Shopify?
Yes, uninstalling the Gorgias app from your Shopify admin automatically cancels your recurring subscription.
Dispute Rights & Fraud Prevention
If your corporate card was used without authorization for an unknown ecommerce helpdesk account, contact your issuing bank to open a billing dispute. You should also reach out to Gorgias support to identify and freeze the fraudulent workspace.
Independent reference — not affiliated with Gorgias Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Gorgias Ecommerce Helpdesk Pricing https://www.gorgias.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges