The short answer
A charge from GRAFANA* CLOUD PRO corresponds to managed Grafana dashboards, Prometheus metrics, Loki logs, or Tempo traces billed by Grafana Labs Inc.
Why it shows up like this
The GRAFANA* CLOUD PRO bank descriptor corresponds to cloud infrastructure billing from Grafana Labs Inc., the company behind open-source Grafana software. This charge pays for Grafana Cloud Managed Observability & Dashboard Hosting, which provides hosted dashboards and telemetry monitoring systems. The descriptor may appear on statements as GRAFANA* CLOUD PRO, GRAFANA LABS, or GRAFANA NYC.
Most transactions represent a monthly software fee. Grafana Cloud bills users based on active team seats alongside metered data ingestion for metrics or log streams that exceed the monthly free tier allowance. Charges frequently surprise engineering managers or developers when an automated monitoring agent pushes a spike in telemetry data, or when a teammate upgrades an organization from the free tier to a paid plan.
To review what generated the invoice, sign in to your organization dashboard at grafana.com and navigate to the billing section under account settings. You can review detailed usage breakdowns and downgrade your stack to the free tier to prevent future billing. If nobody in your organization set up an account, notify your bank immediately to dispute the charge and obtain a replacement card.
Don’t recognize it? Common scenarios
Unrecognized billing from Grafana Labs Inc. typically happens when background data usage surpasses free quotas or when team members add paid seats.
- A Prometheus or Loki agent forwarded metrics or logs exceeding the 10k series or 50 GB monthly free allowances.
- An ongoing Pro subscription renewed automatically on the account card.
- New Grafana dashboard viewer or editor user seats were invited to your organization.
How to locate the invoice and cancel
- Log in to Grafana Cloud Portal Open grafana.com and log in with your Grafana Cloud account.
- View Organization Billing review to My Account > Billing/Usage to view an itemized breakdown of metrics, logs, traces, and invoices.
- Downgrade to Free Plan Select Change Plan and choose the Free tier to stop recurring monthly subscription fees.
Frequently Asked Questions
What is included in the Grafana Cloud Free tier?
The free tier includes 10k Prometheus metric series, 50 GB of Loki logs, 50 GB of Tempo traces, and access for up to 3 users.
Can I receive a refund from Grafana Labs?
Grafana Cloud usage charges are non-refundable. Downgrading to the Free plan prevents future billings.
Dispute Rights & Fraud Prevention
If unauthorized charges from Grafana Labs Inc. appear on your statement without a valid account, contact your card issuer promptly to initiate a dispute.
Most credit cards provide zero-liability fraud protections that credit the disputed balance while blocking further charges from the descriptor.
Independent reference — not affiliated with Grafana Labs Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Grafana Cloud Pricing & Feature Tiers https://grafana.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges