The short answer
A charge for IHG* REWARDS CLUB represents a purchase of IHG One Rewards loyalty points processed via Points.com for InterContinental Hotels Group PLC.
Why it shows up like this
The charge descriptor IHG* REWARDS CLUB on your card statement represents an official IHG One Rewards loyalty points purchase facilitated for InterContinental Hotels Group PLC. When members need additional points to book an upcoming hotel stay or take advantage of limited-time bonus offers, transactions are processed through Points.com (Points International Ltd), the specialized third-party loyalty commerce provider that handles point sales for major hospitality programs.
This line item appears immediately after buying points online through the official IHG web portal or mobile app. Common triggers include buying points to top off a reward night reservation or purchasing promotional point bundles during seasonal sales. Similar to purchasing airline miles or hotel loyalty currency across brands like Marriott Bonvoy or Hilton Honors, point balances usually deposit into your loyalty account within 24 to 48 hours of purchase.
Point sales are generally final and non-refundable once credited to your account under standard Points.com retail terms. To verify the transaction, log into your account at ihg.com, open your points activity statement, and check your email inbox for an order receipt from Points.com. If you suspect an unauthorized transaction or compromised account credentials, notify IHG One Rewards customer support and file a dispute with your card issuer promptly.
Common reasons for this charge
Members frequently buy points online when preparing for an upcoming vacation or redeeming award nights.
Review your recent account activity to match the billed amount against current point promotions.
- You bought IHG One Rewards points on ihg.com to complete a hotel reward night booking.
- You participated in an IHG 100% mystery bonus points promotion.
- A family member purchased points for an upcoming holiday stay.
How to locate the invoice and cancel
You can retrieve your official invoice by searching your email inbox for confirmations sent by Points.com on behalf of IHG.
Follow these steps to inspect your loyalty ledger or contact member services for assistance.
- Log in to IHG.com Go to ihg.com and sign in to view your IHG One Rewards points balance and transaction history.
- Check email for Points.com receipt Locate the itemized electronic invoice sent upon completion of the transaction.
- Contact IHG One Rewards Support Call IHG Rewards customer service at 1-877-424-2449 or contact Points.com support.
Frequently Asked Questions
Find answers to common questions regarding point deposits, refund policies, and statement descriptors.
Can I cancel a points purchase and get a refund?
IHG One Rewards points purchases are non-refundable and non-transferable under Points.com and IHG terms.
Why does the billing line say Points.com?
Points.com is the authorized loyalty retail infrastructure partner managing point sales across major international hotel groups.
Dispute Rights & Fraud Prevention
If you did not authorize an IHG points charge, check whether someone in your household purchased points on your card.
If unauthorized activity is confirmed, notify IHG customer care and dispute the transaction with your credit card provider within 60 days.
How do I report compromised IHG points?
Call IHG One Rewards Security at 1-877-424-2449 immediately to freeze account access.
What should I do if my card details were used fraudulently?
Contact your bank to cancel the compromised card number and file a chargeback under federal consumer protections.
Part of a family
IHG* REWARDS CLUB is one of the Chase statement codes lines — see the whole family decoded.
Independent reference — not affiliated with InterContinental Hotels Group PLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- IHG One Rewards Membership Terms https://www.ihg.com
- Points.com Terms of Sale https://www.points.com
Reviewed Aug 15, 2026 · high · About UnknownCharges