The short answer
A charge for HYATT* POINTS PURCHASE represents a purchase of World of Hyatt bonus points processed via Points.com on behalf of Hyatt Hotels Corporation.
Why it shows up like this
A statement billing entry reading HYATT* POINTS PURCHASE indicates a transaction processed by Points.com on behalf of Hyatt Hotels Corporation for the sale of World of Hyatt loyalty reward points. When hotel members purchase points to redeem for complimentary award nights, room upgrades, or transfer balances to fellow loyalty program participants, credit card charges post under this specific merchant descriptor.
Most transactions of this nature occur intentionally when travelers take advantage of promotional point purchase bonuses, annual buying limits, or secure missing point balances needed for upcoming hotel award reservations. Because these loyalty point sales are processed through a specialized third party rewards clearing partner, the statement descriptor often lists Points.com alongside the hotel brand identifier.
To verify this reward point transaction, check your email inbox for a purchase confirmation receipt from the partner platform or review your member activity ledger on the official hotel website. If you notice unauthorized activity on your loyalty account, contact hotel customer service immediately to secure your membership credentials and report the issue.
Common reasons for this charge
Reviewing your recent travel planning helps confirm why points were purchased. Point purchases are frequently tied to maximizing redemption value for hotel stays.
- You purchased World of Hyatt points to book a free night award or room upgrade.
- You purchased points during a 20% or 25% discount promotion.
- You gifted or transferred points to another World of Hyatt member.
How to locate the invoice and cancel
Member activity ledgers track all bonus point deposits and credit card transactions instantly. Partner receipts provide itemized breakdowns of currency purchases.
- Log in to Hyatt.com Go to hyatt.com and view your World of Hyatt account activity ledger.
- Review Points.com confirmation Check your email for the transaction receipt sent by Points.com.
- Contact Hyatt Customer Support Call World of Hyatt customer service at 1-800-544-9288 or submit an inquiry online.
Frequently Asked Questions
Loyalty point transactions are generally final and non-refundable once deposited into accounts. Verifying your balance before completing checkout prevents costly mistakes.
Can I return purchased World of Hyatt points?
Points purchases are final, non-refundable, and non-reversible under World of Hyatt program rules.
How long does it take for purchased Hyatt points to show up?
Purchased points are typically credited to your World of Hyatt account immediately, though processing can occasionally take up to 48 hours.
Dispute Rights & Fraud Prevention
If you did not authorize the purchase, verify whether someone in your household bought points for an upcoming vacation.
If unauthorized activity is confirmed, notify World of Hyatt customer service and file a dispute with your card issuer within 60 days.
How do I report unauthorized Hyatt account activity?
Call World of Hyatt customer care at 1-800-544-9288 to lock the account and initiate a fraud review.
What documentation does Points.com provide in disputes?
Points.com provides purchase logs, IP records, account numbers, and confirmation receipts to verify authorization.
Part of a family
HYATT* POINTS PURCHASE is one of the Chase statement codes lines — see the whole family decoded.
Independent reference — not affiliated with Hyatt Hotels Corporation. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- World of Hyatt Program Terms https://www.hyatt.com
- Points.com Terms of Sale https://www.points.com
Reviewed Aug 15, 2026 · high · About UnknownCharges