The short answer
A charge from INCIDENT.IO* RESPOND corresponds to Slack-native incident response, automated postmortems, or on-call scheduling seat licenses from Incident Labs Inc.
Why it shows up like this
A statement descriptor showing INCIDENT.IO* RESPOND corresponds to software seat licenses or subscription billing from Incident Labs Inc. The company provides a Slack and Microsoft Teams native incident management platform utilized by engineering and DevOps teams for handling emergency escalations, on-call paging, and automated postmortems.
Charges typically process on a monthly or annual billing cycle based on the number of active responder seats provisioned within your organization, with user tiers generally costing between $16 and $25 per month. If your internal technology team recently added new on-call engineers or updated team rotation permissions, your corporate credit card will automatically reflect the adjusted user count.
To inspect past invoices, review active responder allocations, or manage billing settings, you can sign in to the web dashboard using your corporate credentials. Should you discover an unauthorized transaction or a charge that does not align with your team subscriptions, contact your financial institution to dispute the charge or reach out to support staff for clarification. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Team seat expansions and automatic annual renewals account for most billing statement entries.
- An engineering or DevOps team enrolled new on-call responders into the platform.
- An ongoing team subscription renewed automatically on the corporate card.
- A trial of the on-call paging feature converted into a paid subscription.
How to locate the invoice and cancel
Reviewing organization settings online helps verify responder licenses and download tax invoices.
- Log in to incident.io Web Dashboard Open app.incident.io and sign in with your corporate Slack or Google account.
- review to Organization Settings Go to Settings > Billing to inspect active responder seats and download past invoices.
- Adjust Seats or Cancel Remove provisioned responder roles or contact support@incident.io to terminate subscription.
Frequently Asked Questions
Understanding responder seat definitions helps clarify how billing calculations are structured.
Who is billed as a responder on incident.io?
incident.io bills only for users with active responder roles who declare, manage, or participate in incident actions, while view-only stakeholders are free.
Can I receive a refund from incident.io?
Subscriptions are non-refundable. Cancellations take effect at the conclusion of the active billing agreement.
Dispute Rights & Fraud Prevention
If you suspect unauthorized billing or corporate card compromise, report the transaction to your financial institution within 60 days.
Independent reference — not affiliated with Incident Labs Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- incident.io Pricing & Responder Plans https://incident.io
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges