The short answer
A charge for IDENTITYIQ* PRO is a monthly credit reporting and identity theft monitoring subscription operated by Identity Intelligence Group, LLC.
Why it shows up like this
A statement entry showing IDENTITYIQ* PRO represents a monthly credit reporting and identity theft monitoring subscription operated by Identity Intelligence Group, LLC. Because IdentityIQ frequently collaborates with credit repair services, mortgage brokers, and financial literacy programs, cardholders often encounter these charges after signing up for a promotional credit report or trial offer.
A common billing trigger involves a seven-day trial period priced at one dollar that automatically converts into a recurring monthly subscription ranging from $29.99 to $34.99 if not canceled beforehand. Bank statements typically display descriptors such as IDENTITYIQ* PRO, IDENTITYIQ followed by a customer service phone number, or IDIQ* MONITORING, reflecting ongoing access to multi-bureau reports and score trackers.
If you need to verify your account status or terminate recurring billing, you can sign in to the online customer portal, though complete subscription cancellation often requires speaking directly with a customer care representative by phone. Should you find the charge entirely unexpected and trace no prior registration, contact your financial institution promptly to request a chargeback under consumer protection guidelines. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Common reasons for this charge
Trial conversions and partner recommendations account for most recurring charges.
- A $1 seven-day trial converted into a recurring monthly subscription ($29.99-$34.99).
- A credit repair company or mortgage broker requested that you sign up to track your 3-bureau report.
- An ongoing monthly identity monitoring plan auto-renewed.
How to locate the invoice and cancel
Reviewing your account details online helps confirm membership terms before calling support.
- Log in to IdentityIQ Go to identityiq.com and enter your username and password.
- Access Account Settings review to Customer Support or Account Details.
- Call Support to Cancel IdentityIQ requires calling customer care at 1-877-875-4347 to confirm cancellation.
Frequently Asked Questions
Understanding trial terms and cancellation requirements prevents unexpected subscription fees.
Why did my $1 IdentityIQ trial become $29.99?
IdentityIQ introductory trials automatically transition to the full-price monthly tier after 7 days unless canceled before the trial expires.
Can I cancel IdentityIQ online without calling?
Most members must phone 1-877-875-4347 during business hours to process full cancellation and receive a cancellation confirmation number.
Dispute Rights & Fraud Prevention
If you did not initiate a trial or service with IdentityIQ, check whether someone opened an account using your payment method.
You can file a formal dispute with your bank under Regulation E or the FCBA within 60 days of the charge date.
How do I dispute an unexpected IdentityIQ charge?
Contact your card issuer to request a chargeback for unauthorized recurring billing, and notify IdentityIQ customer service.
What is the typical dispute resolution timeframe?
Federal rules give banks up to two full billing cycles (60-90 days) to complete an investigation.
Independent reference — not affiliated with Identity Intelligence Group, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- IdentityIQ Terms and Conditions https://www.identityiq.com
- CFPB: Disputing Unauthorized Subscription Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges