The short answer
A charge labeled LIFELOCK* ADVANTAGE represents a monthly or annual identity theft monitoring plan from Gen Digital Inc. (NortonLifeLock).
Why it shows up like this
The descriptor LIFELOCK* ADVANTAGE identifies a subscription charge from Gen Digital (formerly NortonLifeLock) for their mid-tier identity theft protection service. This plan typically provides dark web monitoring, credit bureau tracking, social security number alerts, and up to $100,000 in stolen funds reimbursement. Customers usually encounter this line item on their monthly or annual bank statements following either an initial direct purchase or the expiration of a bundled antivirus promotion.
Many cardholders notice this charge after a promotional first-year discount period concludes, which automatically renews the subscription at standard retail pricing. If you recently purchased Norton 360 or accepted a free trial of credit monitoring during software checkout, LifeLock may have stored your payment information for recurring automatic renewals. While the service is legitimate and widely utilized, unexpected billings often catch consumers off guard if automatic payment settings were enabled during registration.
To review your billing history or terminate future renewals, sign into your account via the official NortonLifeLock member portal and adjust your subscription preferences. Alternatively, you can contact customer support directly to cancel coverage or request refunds within applicable policy windows. If you did not sign up for identity protection, notify customer service immediately to flag the account and contact your bank to dispute unauthorized withdrawals.
Common reasons for this charge
Subscription renewals often increase after promotional introductory discounts expire, leading to unexpected charges on credit card statements.
- An annual or monthly LifeLock Advantage renewal charged to the payment card on file.
- An introductory first-year promotional rate expired and renewed at standard full price.
- LifeLock was bundled with Norton 360 antivirus software on your account.
How to locate the invoice and cancel
Managing subscription settings through your online member dashboard or contacting support provides a straightforward path to stopping recurring invoices.
- Access Member Portal Go to member.lifelock.com or my.norton.com and sign in.
- Go to Subscription Settings Select My Subscriptions from the profile menu.
- Turn Off Auto-Renewal Click Cancel Subscription Renewal or call LifeLock support at 1-800-543-3562.
Frequently Asked Questions
Reviewing common questions regarding billing schedules and refund windows clarifies how subscription renewals operate.
What is LifeLock's refund policy?
LifeLock offers a 60-day money-back guarantee on annual renewals and a 14-day refund window on monthly subscription purchases if requested through support.
Why did my renewal price increase?
LifeLock frequently offers discounted introductory rates for the first year. Subsequent renewals bill at standard non-promotional retail rates.
Dispute Rights & Fraud Prevention
If you did not authorize this LifeLock plan, contact customer support immediately to cancel before disputing with your bank.
Disputing unauthorized charges through your card provider is protected under the Fair Credit Billing Act within 60 days of the statement date.
How do I report an unrecognized LifeLock charge?
Contact LifeLock customer service at 1-800-543-3562 to identify the account. If confirmed fraudulent, file a formal dispute with your bank.
How fast does an issuer resolve billing disputes?
Issuers have up to 90 days (two complete billing cycles) to finish their formal investigation and issue permanent credits.
Independent reference — not affiliated with Gen Digital Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- NortonLifeLock Terms of Sale & Refund Policy https://www.nortonlifelock.com
- FTC: Identity Theft Protection Services Guidance https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges