The short answer
A charge from LOGGLY* SOLARWINDS represents cloud log aggregation, search indexing, and monitoring provided by SolarWinds Worldwide, LLC through the Loggly service.
Why it shows up like this
The statement descriptor LOGGLY* SOLARWINDS indicates a recurring software subscription payment made to SolarWinds Worldwide, LLC for cloud log management and application monitoring services. Development and infrastructure engineering teams rely on Loggly to aggregate, index, and analyze server logs in real time to troubleshoot production errors and track system performance.
You will typically observe this billing item on your corporate credit card or technical expense account when your monthly or annual service tier renews automatically. Pricing tiers scale according to daily log ingestion volume limits, such as one gigabyte per day or higher capacity tiers, plus any overage charges incurred during peak usage periods.
If this charge appears unexpectedly, verify whether a software engineer or DevOps administrator in your organization registered for a paid tier or if a trial period converted into a recurring subscription. You can review invoices and manage subscription tiers directly within your administrative dashboard. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
If this charge seems unfamiliar, check with your engineering or DevOps team to determine if an internal project is utilizing Loggly for cloud log aggregation.
- A monthly or annual log monitoring plan renewed on the engineering team card.
- Daily log ingestion volume spiked, triggering an automatic tier upgrade or peak-rate add-on.
- A legacy free trial converted into a paid recurring standard plan.
How to locate the invoice and cancel
Accessing your Loggly billing portal allows you to download itemized PDF invoices and update payment methods.
- Log in to Loggly Open <your-subdomain>.loggly.com and log in with your administrator account.
- Access Account & Billing review to Source Setup > Subscription & Billing to review current tiers and invoices.
- Cancel Subscription Select Cancel Subscription or Downgrade to Lite to halt recurring charges.
Frequently Asked Questions
What is Loggly Lite?
Loggly Lite is the free tier that allows up to 200 MB of log data per day with 7-day search retention.
Can I receive a refund from Loggly?
SolarWinds subscriptions are non-refundable once charged. Downgrading applies to the subsequent billing cycle.
Dispute Rights & Fraud Prevention
If you suspect unauthorized credit card use or billing errors, notify your financial institution promptly to secure your account and initiate a formal inquiry.
Independent reference — not affiliated with SolarWinds Worldwide, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Loggly Pricing & Subscription Overview https://www.loggly.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges