The short answer
A charge from PINGDOM* MONITORING corresponds to website uptime checks, synthetic transaction tests, or real user monitoring (RUM) provided by SolarWinds Worldwide, LLC.
Why it shows up like this
When your bank statement lists the exact descriptor PINGDOM* MONITORING, it represents a recurring software subscription invoice from SolarWinds Worldwide, LLC. This digital platform provides continuous website availability testing, server response time tracking, and page load performance analytics originating from automated global probe servers for IT and web professionals.
The charges typically occur when an ongoing monthly or annual website monitoring plan renews automatically, or when an administrator configures additional synthetic test endpoints and real user monitoring sensors. SolarWinds Worldwide, LLC bills these services on scheduled subscription cycles covering Pingdom Website Uptime & Synthetic Monitoring features across registered web properties.
To review your active subscription tier or billing history, log in to the Pingdom customer portal using your account credentials. If you wish to stop future renewals and avoid subsequent credit card charges, you can cancel your plan directly from the account subscription settings menu before the next billing date arrives. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Unrecognized billing entries often happen when a corporate credit card is shared across engineering teams or when a free trial transitions into a paid tier.
- An ongoing monthly or annual website monitoring subscription renewed automatically.
- Additional synthetic check endpoints or transaction test scripts were configured.
- SMS alert credit packages auto-replenished upon reaching low thresholds.
How to locate the invoice and cancel
Accessing the control panel allows you to inspect past invoices and update payment methods. Terminating the subscription halts future recurring bills.
- Log in to Pingdom Portal Open my.pingdom.com and log in with your SolarWinds credentials.
- Review Billing & Invoices review to Settings > Subscriptions to view active test quotas and past invoices.
- Cancel Subscription Select Cancel Subscription to terminate upcoming automatic renewals.
Frequently Asked Questions
Reviewing support documents helps clarify billing policies and credit card renewal terms. Direct customer inquiries can be submitted via the vendor portal.
Why was my card billed for SMS credits on Pingdom?
Pingdom accounts configured with auto-refill purchase additional SMS alert bundles when your notification balance is depleted.
Can I receive a refund from Pingdom?
SolarWinds services are non-refundable. Cancellations take effect at the conclusion of the paid term.
Dispute Rights & Fraud Prevention
If you suspect unauthorized transactions or fraudulent card usage, report the issue to your bank immediately. Always verify legitimate charges with the merchant first.
Independent reference — not affiliated with SolarWinds Worldwide, LLC. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Pingdom Monitoring Pricing & Plans https://www.pingdom.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges