The short answer
A charge from LOGROCKET* SESSION REC corresponds to LogRocket frontend session replay, JavaScript error tracking, or Galileo AI product analytics from LogRocket, Inc.
Why it shows up like this
The billing descriptor LOGROCKET* SESSION REC corresponds to subscription software payments made to LogRocket, Inc. for frontend session replay, JavaScript error tracking, and product analytics tools. Software engineering and UX teams install LogRocket scripts on web and mobile applications to record user sessions, analyze network requests, and debug application errors in real time.
You will typically see this charge post to your credit card or company technical expense account on a recurring monthly or annual basis as part of an active team subscription. Monthly fees scale according to the volume of recorded user sessions processed each month, such as tier thresholds starting around 10,000 recorded sessions.
If this charge appears unexpectedly, verify whether a software developer or product manager in your organization registered for a team plan or if an initial trial period converted into a paid subscription. You can inspect active project subscriptions and download billing invoices directly within your developer dashboard. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
If this transaction appears unfamiliar, check with your front-end development team to see if an active project is utilizing LogRocket session replay for user testing.
- A software development team installed LogRocket to reproduce user bug reports and inspect Redux/network state.
- An ongoing monthly or annual Team session recording plan auto-renewed.
- Session volume exceeded the free tier (1,000 sessions/month).
How to locate the invoice and cancel
Accessing your LogRocket developer dashboard enables you to manage team seat permissions, view past invoices, and adjust session volume limits.
- Sign in to LogRocket Dashboard Go to app.logrocket.com and log in with your developer credentials.
- Inspect Settings & Billing review to Settings > Billing to review monthly session usage, active plans, and invoices.
- Downgrade to Free Tier Click Change Plan > Downgrade to Free to cancel recurring monthly credit card charges.
Frequently Asked Questions
What does LogRocket record?
LogRocket records DOM mutations, JavaScript console logs, network requests/responses, and state changes to recreate user bugs pixel-perfect.
How do I cancel LogRocket?
Go to app.logrocket.com > Settings > Billing and select Downgrade to Free.
Dispute Rights & Fraud Prevention
If you suspect unauthorized card activity or credit card fraud, contact your bank immediately to secure your financial accounts and request a replacement card.
Independent reference — not affiliated with LogRocket, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- LogRocket Pricing and Plans https://logrocket.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges