The short answer
A charge from LOOM* ATLASSIAN VIDEO corresponds to Loom Business screen recording, asynchronous video messaging, or AI video workflows from Atlassian Pty Ltd / Loom.
Why it shows up like this
The billing descriptor LOOM* ATLASSIAN VIDEO indicates a subscription software payment made to Atlassian Pty Ltd for Loom, an asynchronous screen recording and video messaging platform. Remote work teams and individual professionals rely on Loom to capture quick video walkthroughs, record product demonstrations, and share AI-generated video transcripts across workplaces.
You will typically observe this transaction on your credit card statement on a recurring monthly or annual basis when your creator license or team workspace plan automatically renews. Fees scale based on the number of active creator seats and optional productivity add-ons like Loom AI features.
If this charge appears unexpectedly, verify with your team members whether someone activated a paid business workspace or upgraded from the free starter tier. You can inspect active subscription seats, review payment receipts, and manage billing settings directly within your Loom account settings. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
If this charge seems unfamiliar, check with colleagues to see if anyone in your organization registered for a paid Loom workspace using company payment details.
- A team member upgraded Loom from the free 5-minute video limit to Loom Business.
- An ongoing monthly or annual Loom Business subscription auto-renewed.
- Loom AI add-on (auto titles, summaries, and action items) was added to creator seats.
How to locate the invoice and cancel
Accessing your Loom billing portal enables you to download tax invoices and adjust workspace creator license quantities.
- Sign in to Loom Workspace Go to loom.com and log in with your administrative account.
- review to Settings & Plans Go to Settings > Plan & Billing to view Creator seats, Loom AI add-ons, and payment history.
- Downgrade to Starter Plan Click Cancel Subscription or Downgrade to Free Starter plan to stop recurring credit card charges.
Frequently Asked Questions
Is Loom owned by Atlassian?
Yes, Atlassian acquired Loom to integrate async video messaging across Jira, Confluence, and Trello.
What happens to existing videos if I downgrade Loom?
Existing videos remain accessible and shareable even after downgrading to the free Starter plan.
Dispute Rights & Fraud Prevention
If you suspect unauthorized credit card use or fraudulent billing, contact your bank immediately to freeze the card and request a replacement.
Independent reference — not affiliated with Atlassian Pty Ltd. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Loom Plans & Pricing https://www.loom.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges