The short answer
A LUCID SOFTWARE* CHART charge is an online diagramming, flowchart, and visual collaboration subscription from Lucid Software Inc. (Lucidchart / Lucidspark).
Why it shows up like this
The bank statement descriptor LUCID SOFTWARE* CHART represents subscription charges from Lucid Software Inc. for its popular visual collaboration suites, including Lucidchart for technical flowcharts and Lucidspark for virtual whiteboards. Engineering teams, designers, and business professionals rely on these web applications to map out system architectures, brainstorm projects, and share interactive diagrams.
You will typically see this recurring charge appear on your debit or credit card statement on a monthly or annual subscription cycle. Pricing structures vary depending on whether you maintain an individual professional license or a collaborative team workspace account.
If this charge appears unexpectedly, verify whether a free trial period converted into a paid subscription or if a colleague added you to a shared team account. You can inspect your billing history and manage account subscriptions directly within your Lucid user profile settings. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? You might still
If this charge seems unfamiliar, consider whether you or someone in your household registered for a flowchart trial during a project or presentation.
- A free trial converted into a paid monthly or annual subscription.
- An annual diagramming subscription renewed on its anniversary.
- A coworker added you to a collaborative Lucidchart team space.
What to do, in order
Accessing your Lucid account settings allows you to download itemized payment invoices and update your card details.
- Open Lucidchart review to lucid.app and log in with your email address.
- Check Account Settings Click on your profile avatar > Account Settings > Plans & Billing to view invoices and active subscriptions.
- Cancel Subscription Click Cancel Subscription to downgrade to the Free plan.
Quick questions
Can I still view my Lucidchart diagrams after canceling?
Your existing documents remain available on the Free plan, though editing documents with over 60 objects may be restricted.
Does Lucid Software offer refunds on annual renewals?
Lucid Software reviews annual renewal refund requests if contacted within 30 days of the billing transaction.
Dispute Rights & Fraud Prevention
If you suspect unauthorized credit card use or billing discrepancies, contact your financial institution promptly to secure your account and initiate a formal inquiry.
Independent reference — not affiliated with Lucid Software Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Lucidchart Billing and Subscriptions Guide https://support.lucid.co
- FTC: Disputing Credit Card Charges https://consumer.ftc.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges