What is the LOOPS.SO* EMAIL SAAS charge?

Why it shows up like this

The billing descriptor LOOPS.SO* EMAIL SAAS indicates a recurring software subscription payment made to Loops Software Inc. for transactional email delivery and SaaS audience management services. Startups and technology companies rely on Loops to send automated user onboarding sequences, product update announcements, and developer API transactional emails.

You will typically observe this transaction on your corporate credit card or technical expense account on a monthly or annual renewal cycle. Subscription pricing scales automatically according to the total size of your subscriber contact audience, increasing as your active user database grows.

If this charge appears unexpectedly, verify with your engineering or marketing team whether an active Loops workspace was established or if contact audience limits triggered an automatic tier upgrade. You can review past payment receipts and manage subscription settings within your Loops dashboard. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Don’t recognize it? Common scenarios

If this transaction seems unfamiliar, check with your engineering team to determine if an internal software project is utilizing Loops for transactional email automation.

• A software product imported a new batch of users, stepping up the contact audience tier.
• An ongoing monthly or annual email plan renewed automatically on the credit card.
• Transactional emails were dispatched via Loops API endpoints.

How to locate the invoice and cancel

Accessing your Loops billing portal allows you to download PDF invoices and review your active subscriber contact volume.

1. Log in to Loops Dashboard Open app.loops.so and sign in with your work email or Google credentials.
2. Review Billing & Invoices review to Settings > Billing to review contact audience counts and download past PDF invoices.
3. Downgrade to Free Tier Select Downgrade to Free (up to 1,000 contacts) to stop future subscription billing.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If you suspect unauthorized credit card use or billing discrepancies, notify your financial institution promptly to secure your account and initiate a formal inquiry.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Loops Pricing & Contact Tiers https://loops.so
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov