What is the MAILGUN* SINCH CLOUD charge?

Why it shows up like this

When you see MAILGUN* SINCH CLOUD on your credit card or bank statement, it represents a billing transaction from Sinch US Inc. for Mailgun, a cloud based email API platform. Developers and organizations use Mailgun to send, receive, track, and manage transactional and marketing emails at scale.

This billing descriptor typically appears due to monthly subscription renewals for developer plans such as Foundation or Scale tiers, or from overage fees incurred when email transmission volumes exceed monthly plan quotas. Because Sinch acquired Mailgun, billing statements frequently reference the parent company name.

To verify or investigate this transaction, log into your Mailgun control panel to review account billing history and download official invoices. If you wish to stop future renewals or cancel your sending domains, update your plan settings before the next billing date, or contact your bank if you suspect unauthorized card use. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Don’t recognize it? Common scenarios

If this transaction is unexpected, check whether a developer or IT team member registered corporate card details for software integration services.

• An ongoing monthly or annual Foundation plan renewed automatically on the credit card.
• Outbound email volume exceeded plan quotas, triggering per-thousand email overage fees.
• Email list verification services or dedicated IPs were billed.

How to locate the invoice and cancel

You can download past PDF invoices and manage active API tier subscriptions directly from your Mailgun developer control panel.

1. Log in to Mailgun Control Panel Open app.mailgun.com and sign in with your account credentials.
2. Review Plan & Invoices review to Settings > Plan & Billing to view email usage and download tax invoices.
3. Downgrade or Close Account Select Change Plan or delete sending domains to stop monthly recurring charges.

Frequently Asked Questions

Dispute Rights & Fraud Prevention

If unauthorized charges appear on your statement and support cannot resolve the issue, contact your bank. You retain rights under federal banking regulations to file a formal dispute.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Mailgun Pricing & Email Plans https://www.mailgun.com
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov