What is the MALWAREBYTES* SUB charge?

Why it shows up like this

A credit card or bank statement charge listed as MALWAREBYTES* SUB originates from Malwarebytes Inc., a well-known cybersecurity firm specializing in anti-malware, anti-ransomware, and antivirus protection software. When users install this security suite on personal computers or mobile devices, they often enroll in an annual licensing plan that includes automatic renewal features by default.

These yearly renewals typically range from forty-four to sixty dollars for standard editions, while premium bundles featuring privacy virtual private networks cost somewhat more. Because annual billing occurs twelve months after the initial purchase or trial activation, cardholders frequently forget about the recurring agreement, leading to surprise statements when the yearly cycle completes.

To address or verify this charge, check your email inbox for billing receipts containing license keys or customer numbers from Malwarebytes. You can also log directly into your customer portal to examine active device protections, download invoices, or cancel future automatic renewals before your next anniversary date arrives. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Don’t recognize it? You might still

If the transaction name seems unfamiliar at first glance, consider whether a household member installed the software on a shared family computer. Free trials that required payment information upon signup also convert automatically into paid yearly subscriptions once the trial window expires.

• An annual Malwarebytes Premium license bought 12 months ago renewed automatically.
• A 14-day free trial converted to a paid annual subscription.
• A family member installed Malwarebytes to disinfect an infected computer.

What to do, in order

Resolving an unexpected security software charge requires following a structured sequence of account verification steps. Access your online management portal using the email address linked to your payment method to locate and disable active renewal settings immediately.

1. Sign in to My Account Open my.malwarebytes.com and log in with your email.
2. Review Subscriptions Click on the Subscriptions tab to view active license keys and auto-renewal dates.
3. Turn Off Auto-Renewal Click Turn off auto-renewal or Cancel subscription to prevent future credit card charges.

Quick questions

Understanding merchant billing policies helps clarify whether you qualify for a refund or need to contact support. Malwarebytes provides a generous sixty-day money-back guarantee on annual subscription renewals, allowing customers to request full reimbursements if they act promptly.

Dispute Rights & Fraud Prevention

Cardholders retain the legal right to dispute unauthorized transactions through their issuing bank if subscription renewals occurred without proper consent or if fraudulent card usage took place. Contact your financial institution if support requests go unanswered or if your payment credentials were stolen.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Malwarebytes Billing and Account Support https://support.malwarebytes.com
• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov