What is the MONDAY.COM* PLAN charge?

Why it shows up like this

The statement descriptor MONDAY.COM* PLAN represents a software subscription fee paid to monday.com Ltd. for project management software, team collaboration boards, and CRM pipelines.

Teams use monday.com as a work operating system to track project workflows, assign tasks, and monitor timelines. Paid plans are sold with a minimum three-seat package requirement, meaning even solo users or small teams are billed for three user licenses. When this transaction appears on your credit card statement, it typically reflects an ongoing monthly subscription renewal or the automatic conversion of a fourteen-day free trial into a paid tier.

If you do not recognize this corporate software charge on your bank statement, check with your project managers, marketing staff, or department leads to see who registered your business payment card for a workspace. You can log into your workspace administration portal to review invoice histories, inspect active user seats, or cancel the subscription. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.

Don’t recognize it? You might still

Unexpected subscription charges often occur when a trial period ends automatically or when team administrators add billable user licenses to an organization workspace.

• A 14-day free trial converted into a paid subscription with a 3-seat minimum.
• An annual organization subscription renewed on your corporate card.
• A marketing or operations manager created a board on a company credit card.

What to do, in order

You can cancel recurring billing or close your account by navigating to the administration billing settings inside your team workspace portal.

1. Sign in to monday.com Open your team URL (yourcompany.monday.com) and log in with your admin email.
2. Go to Administration Billing Click your profile picture in the bottom left and select Administration > Billing to view invoices.
3. Cancel Account or Downgrade Click Close my account or change plan to stop recurring credit card transactions.

Quick questions

Dispute Rights & Fraud Prevention

If you discover an unverified charge and confirm no coworker initiated the workspace subscription, contact your financial institution to dispute the transaction.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• monday.com Billing Knowledge Base https://support.monday.com
• CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov