The short answer
This charge is for a recurring subscription or one-time purchase from Olaplex. It typically appears when an auto-refill plan processes a new shipment or a direct purchase is finalized.
Why is Olaplex charging my card?
A billing line reading OLAPLEX INC represents an online retail purchase or recurring subscription processed by Olaplex, Inc. for direct-to-consumer haircare products. This charge corresponds to an authorized Olaplex Order for bond maintenance shampoos, conditioning treatments, styling essentials, or automated auto-refill shipments scheduled at regular intervals.
Buyers frequently encounter this statement descriptor when enrolled in recurring delivery programs that automatically rebill and ship salon products every few months. Customers sometimes forget about active auto-refill plans because delivery frequencies span extended periods. If you recently received a package containing hair repair formulas in the mail, this billing transaction matches that fulfillment and shipping process.
If you do not recognize this transaction on your credit card statement, verify whether another member of your household placed an online order using your payment method. You can sign into your customer account portal on the official website to review active subscriptions, pause upcoming deliveries, cancel recurring renewals, and contact customer support for return policies and refund inquiries. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Is Olaplex an automatic subscription?
Yes, many Olaplex products are sold as subscriptions that automatically rebill and ship at regular intervals unless explicitly canceled.
Can I pause my Olaplex deliveries?
Yes, you can pause or delay upcoming shipments by logging into your online account portal and adjusting the delivery schedule.
How to cancel Olaplex auto-refill
Stopping future Olaplex charges requires accessing their customer portal before the next scheduled billing date. Once a charge has already posted, the order has likely entered the fulfillment stage and may be difficult to intercept.
Be sure to check your email for any upcoming shipment notifications, as these provide a brief window to modify or cancel the order before the credit card authorization is captured.
- Log in Sign in to your Olaplex account on their official website.
- Manage Subscriptions review to the 'Manage Auto-Refills' or subscriptions section.
- Cancel Select the active plan and choose the cancellation option.
Does Olaplex offer refunds?
Refunds are generally provided for unopened, unused products returned within their specified window, minus any shipping fees.
How do I contact Olaplex support?
You can reach their support team via the contact form on their website or by emailing their dedicated customer service address.
Independent reference — not affiliated with Olaplex. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Olaplex Terms https://olaplex.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges