The short answer
This charge is a subscription payment for Ollie, a brand that delivers fresh, human-grade dog food packed in dry ice on a recurring schedule.
Details of the Ollie subscription
A billing statement line reading OLLIE*PET FOOD SUB indicates an automated subscription payment billed by Ollie Pets Inc. for direct-to-consumer pet supplies. This charge corresponds to an Ollie Fresh Dog Food delivery plan, which provides customized, human-grade meals packed securely in dry ice on a regular shipment schedule.
Pet owners frequently encounter this charge after completing an onboarding questionnaire and receiving discounted introductory starter boxes for their pets. The billing profile automatically renews based on your chosen delivery frequency and your dog exact caloric needs. If you recently updated your dog weight profile or modified recipe selections in your account, billing amounts adjust automatically.
If you do not recognize this transaction on your bank statement, verify whether another family member enrolled your pets in a meal subscription plan. You can log into your customer account online to review upcoming delivery schedules, pause upcoming meal boxes, cancel recurring auto-renewals, and contact customer support for billing assistance and policy inquiries. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Check Your Account Log into myollie.com to view the upcoming delivery schedule and current box price.
Why was the first box so cheap?
Ollie offers significant signup discounts. All subsequent boxes bill at standard retail pricing.
How often do they charge me?
Billing aligns with your chosen delivery frequency, typically every two to four weeks.
Canceling Ollie deliveries
To stop future charges, you must log into your Ollie account and review to the subscription settings. The cancellation must be processed before the designated cutoff time for the next scheduled box.
If you miss the cancellation window, the company cannot stop the shipment or issue a refund because the perishable food is already packed and staged for carrier pickup.
- Access Plan Settings review to the subscription management area of your Ollie profile.
- Confirm Cancellation Click through the retention offers until you receive a final cancellation confirmation.
Can I return the food if my dog hates it?
Ollie generally does not accept returns of perishable food, but they do offer a satisfaction guarantee for the starter box.
Can I just skip a week?
Yes, the dashboard allows you to skip specific deliveries without fully canceling the account.
Independent reference — not affiliated with Ollie. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Ollie FAQ https://www.myollie.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges