The short answer
A charge for OLLIE* FRESH PET FOOD represents a customized fresh or baked dog food subscription delivery from Ollie Pets Inc.
Why it shows up like this
A statement descriptor reading OLLIE* FRESH PET FOOD represents a recurring subscription payment billed by Ollie Pets Inc. for pet nutrition products. This transaction corresponds to an Ollie Fresh Dog Food Subscription, which provides customized fresh cooked and gently baked human-grade dog meals, treats, and dietary supplements delivered on regular schedules.
Pet owners frequently encounter this charge when maintaining an active monthly meal plan or when introductory starter box promotions transition into standard recurring billing rates. Statement lines may appear as OLLIE PETS INC or MYOLLIE*PET depending on the payment gateway. Billing cycles process automatically on scheduled delivery dates unless modified, paused, or cancelled ahead of the order cutoff.
If you do not recognize this transaction on your bank statement, check whether another family member registered your pets for a meal plan using your payment card. You can sign into your customer account online to inspect dog profiles, review delivery schedules, manage subscription settings, or contact customer support for billing inquiries and refund requests. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Common reasons for this charge
A regular recurring shipment of fresh or baked dog food processed on your billing schedule. Starter box promotions also convert to full recurring plan pricing after the trial period.
- A regular recurring shipment of fresh or baked dog food processed on your billing schedule.
- A starter box promotion converted to full recurring plan pricing.
- An add-on purchase of dog treats or supplements was added to your scheduled delivery.
How to locate the invoice and cancel
To manage your subscription or cancel membership, sign in to your user portal on the official website. Navigate to plan details to modify portions or adjust upcoming delivery dates.
- Log in to MyOllie.com Go to myollie.com and sign in to view your Dog Profile and upcoming order schedule.
- Review Subscription Settings review to Account > Plan Details to manage portions, recipes, and delivery dates.
- Pause or Cancel Membership Select Pause Plan or click Cancel Subscription under Account Settings before the order cutoff.
Frequently Asked Questions
Frequently asked questions cover money-back guarantees for trial starter boxes and delivery scheduling. Customers can easily skip upcoming orders or push back shipment dates.
What is Ollie's 100% money-back starter box guarantee?
If your dog doesn't love their starter box, Ollie will give you a full refund on your initial trial order upon request.
How do I skip a delivery on Ollie?
Log in to myollie.com, go to My Plan, and click 'Change delivery date' to push back your next order by up to 6 weeks.
Dispute Rights & Fraud Prevention
If you did not sign up for Ollie, check whether a family member ordered dog food on your card.
If you were charged after cancelling before the cutoff date, contact customer service for an immediate refund.
How do I contact Ollie Support?
Call 1-844-888-6554 or email caninecare@myollie.com for assistance.
What should I do if unauthorized pet food charges occur?
Contact your bank to dispute fraudulent transactions under federal billing protections.
Independent reference — not affiliated with Ollie Pets Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Ollie Terms of Service https://www.myollie.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges