The short answer
A transaction for PAYMENT DEPOT* MBR represents a monthly or annual membership merchant processing fee ($79/mo or $799/yr) from Stax Payments, LLC (Payment Depot).
Why it shows up like this
A transaction appearing as PAYMENT DEPOT* MBR on your bank statement represents a membership-based merchant processing fee or annual subscription billing from Stax Payments, LLC, operating under the Payment Depot brand. Payment Depot provides wholesale interchange-plus credit card processing for businesses, charging flat monthly or annual membership dues rather than standard markup percentages.
You will see this charge on your business account whenever your monthly or annual processing membership renews, or when auxiliary gateway and PCI compliance fees are assessed. Because merchant account billing can occasionally be confused with consumer charges, business owners frequently inspect this line item when auditing monthly operating expenses or tracking recurring SaaS subscriptions.
To verify or cancel this charge, log into your merchant account portal at paymentdepot.com to review your active membership invoices and billing settings. You can also reach customer support directly at 1-888-984-0601 to terminate your agreement or request clarification on fee structures. If you encounter unexpected debits without an active account, notify your bank promptly to investigate potential unauthorized billing under NACHA commercial rules. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Common reasons for this charge
Primary reasons include monthly subscription renewals, annual membership dues, gateway access fees, or PCI compliance assessments.
- A monthly or annual Payment Depot membership fee renewal.
- A payment gateway fee or virtual terminal access charge.
- An annual PCI compliance assessment fee.
How to locate the invoice and cancel
Reviewing your account dashboard and speaking with customer care representatives allows you to manage renewals efficiently.
- Sign in to Payment Depot Portal Go to paymentdepot.com and log in with your merchant credentials.
- Review Membership Invoices review to Account > Invoices to view membership renewal dates.
- Cancel Membership Call Payment Depot customer care at 1-888-984-0601 to request cancellation.
Frequently Asked Questions
What is Payment Depot's cancellation policy?
Payment Depot offers month-to-month memberships with no cancellation penalties; written notice is required to close the merchant processing account.
Is Payment Depot owned by Stax?
Yes, Payment Depot was acquired by Stax Payments to unify membership-based merchant acquiring services.
Dispute Rights & Fraud Prevention
If your business did not subscribe to Payment Depot, contact their support and your card issuer. Commercial card disputes must be reported within 60 days under standard regulations.
How do I contact Payment Depot support?
Call 1-888-984-0601 or visit paymentdepot.com/support.
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Stax Payments / Payment Depot. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Payment Depot Terms of Service https://paymentdepot.com
- CFPB: Commercial Payment Processing Protections https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges