The short answer
This charge usually indicates an automatic shipment order set up through PetSmart's website. It fulfills recurring deliveries of pet food, litter, or other consumable supplies.
Understanding PetSmart recurring charges
The statement billing entry PETSMART*TREATS represents recurring e-commerce charges from PetSmart LLC for scheduled auto-ship orders or loyalty-linked subscription deliveries. When this charge appears on your bank or credit card statement, it typically indicates an automatic replenishment shipment for dog food, cat litter, nutritional pet treats, or ongoing pet care supplies ordered online.
PetSmart structures this popular auto-ship program to integrate directly with their Treats Rewards customer loyalty system, which frequently incorporates the word treats into the financial statement descriptor code. Payments process automatically according to your selected delivery frequency whenever warehouse fulfillment and packing begin for your recurring household pet supplies.
To verify or cancel this recurring order, log into your customer profile on the official PetSmart website and navigate to the dedicated auto-ship management dashboard. If you cannot identify the order or suspect an unauthorized transaction, review your online purchase history or contact retail customer support promptly before shipment processing takes place. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Check Your PetSmart Account Log into your Treats Rewards profile and review to the 'Auto-Ship' management page.
Why is it labeled Treats?
PetSmart integrates their auto-ship program heavily with their 'Treats Rewards' loyalty system, which frequently influences the billing descriptor code.
Did someone hack my card to buy pet food?
If you do not own a pet or have never shopped at PetSmart, contact your bank. Fraudsters occasionally test stolen credit cards on retail subscription platforms.
Stopping PetSmart Auto-Ship deliveries
Customers maintain full control over their automated deliveries through the PetSmart web portal. You can delay a shipment, swap items, or cancel the subscription entirely without interacting with a customer service representative.
Changes must be finalized before the order begins processing. Once an order hits the 'Processing' status in their system, it cannot be aborted, and the charge will post to your account.
- Access Subscriptions Click 'Manage Auto-Ship' in your account settings.
- Cancel the Schedule Select the active delivery schedule and click the option to end future shipments.
Can I return an auto-shipped item to a store?
Yes, PetSmart allows online orders, including auto-ship deliveries, to be returned at physical retail locations with the packing slip or order confirmation email.
Are there fees for canceling?
No, PetSmart does not charge cancellation fees for stopping an automatic delivery schedule.
Independent reference — not affiliated with PetSmart. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- PetSmart Auto-Ship FAQ https://www.petsmart.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges