The short answer
A transaction for POLICYGENIUS* LIFE represents an insurance premium or broker application fee for life, disability, home, or auto insurance placed via Policygenius Inc.
Why it shows up like this
A billing statement entry showing POLICYGENIUS* LIFE represents an insurance premium or brokerage service fee processed by Policygenius Inc. for term life, disability, home, or auto insurance policies. Policygenius operates as a licensed online insurance marketplace and brokerage that matches applicants with major national underwriting carriers.
This recurring charge typically appears because you authorized monthly or annual premium payments for a life or disability insurance policy placed through their brokerage platform. Policies are underwritten by prominent financial institutions such as Lincoln Financial or Pacific Life, with payments collected to maintain active insurance coverage.
To verify your active policies or update payment methods, log in to your account dashboard on the Policygenius website or contact their customer care team directly. If you wish to cancel coverage, stop automatic renewals, or believe an error occurred, you can contact the issuing insurance carrier or request assistance through customer support. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Common reasons for this charge
Insurance premium deductions occur regularly according to the payment schedule selected when you established your policy.
- A monthly or annual term life insurance premium for a policy purchased through Policygenius.
- A disability insurance policy premium auto-debited on your payment card or bank account.
- A bundled home and auto insurance policy payment.
How to locate the invoice and cancel
Access your online account or contact customer representatives to review policy documents and billing history.
- Sign in to Policygenius Go to policygenius.com and log in to your account dashboard.
- Review Active Policies review to My Policies to identify the underwriting carrier (e.g. Lincoln Financial, Pacific Life, Protective).
- Contact Carrier or Broker Contact Policygenius customer care at 1-855-695-2255 or contact the issuing insurance carrier directly to cancel.
Frequently Asked Questions
Review answers regarding independent insurance brokerages, carrier underwriting, and policy cancellation rules.
Is Policygenius an insurance carrier or broker?
Policygenius is an independent licensed insurance marketplace and brokerage. Policies are underwritten and backed by major national life and property insurance carriers.
Is there a penalty for canceling a term life policy?
Term life insurance policies have no cancellation penalties; stopping payments terminates the coverage without negative credit impact.
Dispute Rights & Fraud Prevention
If you did not apply for a policy through Policygenius, contact their compliance team and your bank immediately.
Dispute unauthorized transactions under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact Policygenius customer care?
Call 1-855-695-2255 or email team@policygenius.com.
What is the timeline for credit card billing disputes?
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Policygenius Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Policygenius Terms of Use & Broker Licenses https://www.policygenius.com
- NAIC: Consumer Guide to Life Insurance https://content.naic.org
Reviewed Aug 15, 2026 · high · About UnknownCharges