The short answer
This charge is typically a monthly bill for data event volume, session replays, or feature flags that exceeded PostHog's free tier allowances. PostHog uses a pay-as-you-go billing model processed via Stripe.
Why is PostHog charging my card?
An entry on your corporate credit card statement reading POSTHOG represents a recurring software subscription charge from PostHog, Inc. for open-source product analytics, session replay, feature flagging, surveys, and A/B testing tools utilized widely by software developers and product engineering teams.
This charge typically appears because your web application or mobile software exceeded PostHog's free usage tier for monthly data events, survey responses, or session recordings, triggering consumption-based usage billing processed securely through Stripe payment clearing networks. Billing amounts fluctuate from month to month depending on user traffic and telemetry event volume sent by your software.
To review your usage data, check active billing tiers, adjust spending caps, or cancel software subscriptions, log in to your PostHog Cloud account dashboard and navigate to the organization billing settings tab. If you do not recognize the charge or suspect unauthorized card usage, contact billing support directly or notify your financial institution to file a billing dispute. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
- Exceeding the free tier limit for Product Analytics (events).
- Exceeding the free tier limit for Web Analytics or Session Replay.
- Paying for premium addons like Surveys or A/B testing.
How to verify and cancel the charge
If you do not recognize the charge, check with your engineering or product management teams, as they are the typical users of PostHog. If you are an admin, you can view your detailed usage invoices in the billing dashboard.
- Log in to your PostHog Cloud account.
- Click on your organization name in the top left and go to 'Billing'.
- Review your usage limits and past invoices.
- To stop future charges, you can set billing limits (caps) to $0, downgrade your products to the free tier, or delete the project.
Why did PostHog, Inc. charge my card or bank account?
Charges from PostHog, Inc. under statement descriptor "POSTHOG" usually correspond to authorized direct purchases, digital orders, or recurring membership renewals.
How do I cancel future charges or dispute an error with PostHog, Inc.?
Log in to your PostHog, Inc. account portal at https://posthog.com to cancel your subscription or request an order adjustment.
Independent reference — not affiliated with PostHog. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- PostHog Pricing https://posthog.com
- CFPB Cardholder Dispute & Billing Rights Guide https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-a-charge-on-my-credit-card-en-1965/
Reviewed Aug 31, 2026 · high · About UnknownCharges