What is the PROTON* PASS charge?

Why it shows up like this

A charge appearing on your bank statement as PROTON* PASS represents an active subscription for the encrypted password manager and identity protection service operated by Proton AG. This charge is generated when you upgrade to a paid tier like Pass Plus or a family plan, enabling advanced security features beyond the basic credential vault. Much like using a standalone manager such as onepassword or securing communications with proton-mail, this subscription ensures your login credentials remain private and encrypted.

Billing typically recurs on an automatic monthly or annual renewal schedule based on the initial billing cycle you selected during sign-up. If you did not intentionally sign up for a paid plan, the charge often stems from an annual promotional trial rolling over into standard rates, or an additional user license added to a shared family vault. Account holders can also compare billing patterns against subscription services like 23andme-genomics or 24-hour-fitness if multiple digital receipts appear simultaneously.

To verify, manage, or cancel the charge, log in to your account dashboard on the official website to review active subscriptions and downgrade your plan. If you notice unauthorized transactions or billing errors, you can contact customer support within thirty days to request a prorated refund, or reach out to your bank to dispute fraudulent activity if your card details were compromised.

Don’t recognize it? Common scenarios

Reviewing recent account activity helps determine whether a family member or household associate authorized the upgrade to a paid vault tier.

Promotional introductory rates frequently auto-renew at full price unless canceled prior to the renewal date.

• An annual promotional subscription to Proton Pass Plus renewed at standard billing rates.
• A business or family plan added extra user licenses for shared vault access.
• A subscription purchased through the iOS App Store or Android Google Play renewed.

How to locate the invoice and cancel

Accessing your billing history directly through your account dashboard provides exact invoice timestamps and payment confirmation numbers.

Canceling before the renewal cycle prevents future charges from posting to your payment card.

1. Sign in to Proton Pass Visit pass.proton.me or account.proton.me and log in with your credentials.
2. Open Account Settings review to Settings > Dashboard to view your active Pass plan and renewal schedule.
3. Downgrade Plan Choose Downgrade account to switch back to the Free tier and prevent renewal.

Frequently Asked Questions

Frequently asked questions regarding subscription management and refund policies clarify how billing cycles operate.

Reaching out to support agents resolves duplicate charges or accidental renewals quickly.

Dispute Rights & Fraud Prevention

If an unrecognized transaction occurs without your authorization, submitting a formal fraud report to your financial institution protects your account.

Card issuers investigate suspicious billing claims under standard consumer protection regulations.

Verified sources

Every claim on this page is checked against official sources — open them to confirm before you call your bank.

• Proton Pass Pricing & Vault Features https://proton.me
• CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov