The short answer
A charge from PROTON* DRIVE represents an end-to-end encrypted cloud storage subscription (Proton Drive Plus or Proton Unlimited) from Proton AG.
Why it shows up like this
A statement entry displaying PROTON* DRIVE represents an end-to-end encrypted cloud storage subscription from Proton AG. This charge appears on your bank or credit card statement when you purchase paid storage plans, such as Proton Drive Plus or bundled privacy suites like Proton Unlimited.
Headquartered in Geneva, Switzerland, Proton AG processes payments under European privacy standards. Subscriptions bill automatically on monthly, annual, or biennial billing cycles depending on the plan selected during initial registration or subsequent account upgrades.
To verify this subscription, log in to your account dashboard on the official website to review billing history, active plan tiers, and downloadable invoices. If you wish to stop recurring charges, navigate to your account settings and downgrade your service tier to the free plan before your renewal date. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Don’t recognize it? Common scenarios
Common triggers include annual cloud storage plan renewals and upgrades from free accounts to paid privacy tiers.
- An annual subscription for 200 GB or 500 GB Proton Drive Plus renewed automatically.
- An upgrade from Proton Free to Proton Unlimited or Proton Family bundled storage across multiple accounts.
- A mobile in-app purchase renewed through the Apple App Store or Google Play Store.
How to locate the invoice and cancel
Log in to your account dashboard to inspect past invoices and manage active subscription tiers.
- Sign in to Proton Account Open account.proton.me and log in with your Proton username and password.
- review to Dashboard & Invoices Go to Settings > All settings > Invoices to view past receipts.
- Cancel or Downgrade Subscription Select Dashboard, click Downgrade to Free, and confirm cancellation.
Frequently Asked Questions
Review frequently asked questions regarding Swiss payment processing and money-back guarantee policies.
What is Proton AG's refund policy?
Proton offers a 30-day money-back guarantee for new subscriptions. You may request a prorated refund within 30 days of initial purchase by contacting Proton support.
Why does Proton bill from Switzerland?
Proton AG is headquartered in Switzerland and processes payments under Swiss privacy laws. Your bank may apply a small foreign transaction fee if your card charges international fees.
Dispute Rights & Fraud Prevention
Contact customer support if you experience billing discrepancies or require assistance with subscription cancellations.
Independent reference — not affiliated with Proton AG. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Proton Drive Subscription & Pricing Guide https://proton.me
- CFPB: Disputing Recurring Subscriptions https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges