The short answer
A charge from ROOTLY* RELIABILITY corresponds to Slack-native incident orchestration, AI postmortems, or reliability engineering platform licenses from Rootly Inc.
Why it shows up like this
When you notice a charge reading `ROOTLY* RELIABILITY` on your bank or credit card statement, it represents a valid merchant transaction from Rootly Inc. for their Slack-native incident orchestration and reliability engineering platform. Engineering and DevOps teams utilize this software to manage critical incident workflows, coordinate live bridge calls, automate stakeholder communications, and generate automated post-mortem reports.
This billing activity occurs because your company maintains an active software subscription that automatically renews on a monthly or annual billing cycle based on the number of active responder seats. Charges can also occur when system administrators provision new on-call engineering seats, purchase additional telemetry data connectors, or upgrade platform tier features to support expanding enterprise reliability operations.
To verify the legitimacy of this transaction, check with your engineering leads or IT administrators to confirm who authorized the software deployment. You can sign in directly at rootly.com to inspect your billing history, manage user seat allocations, or cancel the subscription plan. If you do not recognize the charge and suspect unauthorized card use, contact your financial institution immediately to initiate a billing dispute.
Don’t recognize it? Common scenarios
- An engineering team onboarded new on-call responders into the Rootly platform.
- An ongoing annual reliability engineering contract renewed on the company card.
- An automated pilot agreement transitioned into an ongoing monthly team subscription.
How to locate the invoice and cancel
- Log in to Rootly Web Console Open rootly.com and log in with your corporate Slack or Okta credentials.
- Access Organization Billing review to Settings > Billing & Plans to inspect seat licenses and download PDF invoices.
- Cancel or Adjust Seats Manage allocated responder seats or contact billing@rootly.com to cancel renewals.
Frequently Asked Questions
How does Rootly bill for user seats?
Rootly charges per active responder seat with permissions to trigger workflows, update incident states, or generate retrospectives.
Are Rootly platform contracts refundable?
Enterprise agreements and monthly seat licenses are non-refundable. Cancellations take effect at the end of the active term.
Independent reference — not affiliated with Rootly Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Rootly Pricing & Platform Overview https://rootly.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges