The short answer
A RUNWAY* CREATIVE charge is an AI video generation, visual effects, and media editing subscription from Runway AI, Inc.
Why it shows up like this
When `RUNWAY* CREATIVE` appears on your credit card or bank statement, it indicates an authorized billing transaction from Runway AI, Inc. for cloud-based generative artificial intelligence video models, professional editing software, and digital media tools. Creative professionals, video editors, and digital artists use their advanced models like Gen-2 and Gen-3 Alpha to produce synthetic video clips, visual effects, and animated media.
This transaction typically occurs because you signed up for a recurring monthly or annual software subscription tier, such as Standard, Pro, or Unlimited plans. Subscriptions automatically renew on your billing anniversary date using the payment method on file, and additional charges may occur if your workspace purchases extra video generation credit packs or exceeds plan limits.
To review your subscription status or cancel recurring billings, log into your workspace dashboard at app.runwayml.com and navigate directly to your account billing settings. You can downgrade your account tier to the free plan to prevent future automated renewals. If you discover an unauthorized charge or need assistance with a refund request, contact customer support or your bank.
Don’t recognize it? You might still
- A monthly or annual video generation plan auto-renewed.
- A video editor or animator in your household purchased extra generation credits.
- A free trial converted to the Standard paid tier.
What to do, in order
- Sign in to Runway Open app.runwayml.com and log in with your email or Google account.
- Check Workspace Settings review to Settings > Billing to view remaining video credits and invoices.
- Cancel Subscription Select Manage Plan and downgrade to the Free plan tier.
Quick questions
What happens to my unused Runway credits if I cancel?
Monthly plan credits expire at the end of the billing term, while one-time purchased credit packs remain saved on the account.
Does Runway provide refunds if I was charged for annual renewal?
Runway reviews refund requests for annual plans if submitted to support within 7 days of the charge date.
Independent reference — not affiliated with Runway AI, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Runway Plans and Billing Documentation https://help.runwayml.com
- CFPB: Disputing Credit Card Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges