The short answer
A charge from SCALE.AI* DATA PLATFORM corresponds to AI training data annotation, RLHF evaluation, or enterprise model fine-tuning from Scale AI, Inc.
Why it shows up like this
Scale AI works with leading technology companies and research institutions worldwide to accelerate machine learning deployments. The bank statement descriptor `SCALE.AI* DATA PLATFORM` indicates a software and artificial intelligence training payment made to Scale AI, Inc., providing professional data annotation, reinforcement learning from human feedback (RLHF), and synthetic data generation for machine learning and generative AI models. This transaction covers enterprise platform usage fees or dataset labeling batches.
This charge typically appears on your corporate credit card because your engineering team submitted datasets for human annotation, evaluated large language models, or incurred metered API usage under an enterprise subscription agreement. Invoices bill automatically based on completed task volumes, bounding box annotations, expert review hours, or contractual billing milestones.
To verify, review, or pause this enterprise data platform service, sign into your corporate account on the official Scale AI dashboard and inspect your organization billing settings. If you notice unexpected billing activity or wish to terminate active annotation pipelines, contact your dedicated account representative or billing support immediately to resolve the issue promptly and efficiently. Enterprise account managers are available to assist with custom contract terms.
Don’t recognize it? Common scenarios
- An AI development team submitted a dataset batch for human annotation or model evaluation.
- An ongoing platform contract or recurring API annotation batch processed on the company card.
- A pilot project for GenAI model benchmarking converted to a paid billing cycle.
How to locate the invoice and cancel
- Log in to Scale AI Dashboard Open dashboard.scale.com and sign in with your enterprise credentials.
- Check Project Billing & Invoices review to Organization Settings > Billing to review task submission volumes and download PDF invoices.
- Pause Tasks or Contact Account Team Pause active annotation pipelines and contact billing@scale.com to adjust contract terms.
Frequently Asked Questions
How does Scale AI bill for data labeling tasks?
Scale AI bills per completed annotation task based on task complexity, bounding boxes, segmentation masks, or expert evaluation hours.
Are Scale AI annotation charges refundable?
Completed data labeling tasks and enterprise contract fees are non-refundable. Pausing active batches stops future charges.
Independent reference — not affiliated with Scale AI, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Scale AI Platform Overview & Solutions https://scale.com
- CFPB: Disputing Unrecognized Charges https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges