The short answer
A charge from SCALEWAY* ELEMENTS corresponds to European cloud computing instances, Kubernetes clusters, object storage, or bare-metal servers operated by Scaleway S.A.S.
Why it shows up like this
The bank statement descriptor `SCALEWAY* ELEMENTS` indicates a cloud infrastructure payment made to Scaleway S.A.S., operating as a major European cloud service provider headquartered in Paris, France. This transaction covers virtual server instances, Kubernetes clusters, managed relational databases, serverless functions, and S3-compatible object storage hosted across secure European data center regions.
This charge appears on your financial statement because you provisioned cloud computing resources or reached the end of a monthly billing cycle for metered consumption. Scaleway bills automatically based on actual server runtime hours, network bandwidth egress, and stored data volumes unless resources are permanently deleted from your developer console. Note that stopped instances still accrue storage charges for reserved local block volumes.
To verify, audit, or cancel these cloud charges, log into the official Scaleway console and review your organization billing dashboard and invoice history. If you wish to stop future monthly billings, terminate all active virtual instances, storage buckets, and flexible IP addresses before closing your account entirely to prevent ongoing storage reservations and unexpected monthly invoices. European cloud infrastructure pricing depends entirely on hourly resource allocation.
Don’t recognize it? Common scenarios
- A developer hosted a web application, VPN endpoint, or container registry in a European data center region.
- An S3-compatible Object Storage bucket accumulated storage and egress transfer fees.
- An active elastic IP or block storage volume remained allocated after stopping a virtual instance.
How to locate the invoice and cancel
- Log in to the Scaleway Console Visit console.scaleway.com and authenticate with your registered email.
- View Billing and Consumption Open the Organization menu in the top right and select Billing to review current consumption metrics and invoices.
- Delete Cloud Resources Locate active Instances, Databases, or Object Storage buckets and select Delete from the actions menu.
Frequently Asked Questions
Why does Scaleway bill for stopped instances?
When an instance is powered down, local NVMe or flexible block storage remains reserved for your account. You must delete the instance to stop storage costs.
Can I request a refund from Scaleway for unused services?
Scaleway services are billed based on consumption and are generally non-refundable. Contact Scaleway billing support through the console for account balance questions.
Independent reference — not affiliated with Scaleway S.A.S.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Scaleway Billing & Consumption Documentation https://www.scaleway.com
- CFPB: Credit Card Dispute Guidelines https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges