The short answer
SCENTBIRD is the monthly perfume-sample subscription. It's earned a reputation for continuing to bill after cancellation attempts and for hard-to-find cancellation flows — hence the caution flag.
Why it shows up like this
Scentbird bills monthly for a fragrance vial. Complaints cluster around cancellation friction: flows that offer pauses and discounts instead of cancelling, and billing that continues after users believed they'd cancelled.
Don’t recognize it? You might still
- A gift subscription or promo trial converted to self-paying.
- A 'cancellation' was actually a pause or skip.
- Charges continue during shipping delays.
What to do, in order
- Cancel from account settings and screenshot it Complete every step of the flow — abandoning mid-way (at a discount offer) leaves the subscription active.
- Email support for written confirmation A confirmation email is your dispute evidence if billing continues.
- Dispute continued charges Post-cancellation billing with proof in hand is a clean dispute case.
Quick questions
I cancelled but was charged again. What now?
Verify the flow completed (look for a confirmation email). Contact support citing your cancellation date; if they won't refund, dispute with your evidence.
Independent reference — not affiliated with Scentbird, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Reviewed Aug 3, 2026 · high · About ChargeDecoder