The short answer
A charge from SHOPKEEP* POS RETAIL corresponds to a monthly iPad retail POS software license ($49 to $99/mo) or payment processing fee from Lightspeed Commerce Inc. (ShopKeep).
Why it shows up like this
The descriptor SHOPKEEP* POS RETAIL on your financial statement represents a merchant software subscription or credit card processing fee billed by Lightspeed Commerce Inc. / ShopKeep. ShopKeep specializes in providing iPad-based point-of-sale software, inventory tracking, and register hardware management solutions for independent retail shops, boutique stores, bakeries, and local cafes.
This recurring charge appears on your business bank account because your retail establishment maintains an active software license subscription or merchant processing agreement. Statement entries may display variations like ShopKeep Inc or store-specific alphanumeric prefix codes depending on your contracted pricing tier, gateway fees, and the total number of active register terminals currently operating in your store.
To review your billing history, download tax invoices, or modify your software subscription plan, sign in to your ShopKeep BackOffice manager dashboard online. If you need to cancel register services or dispute an unexpected terminal fee, contact the corporate customer support team directly or consult your signed merchant agreement terms for formal contract termination procedures. Keeping close track of your monthly statements ensures complete financial security and prevents unexpected surprises from recurring charges.
Common reasons for this charge
Business owners typically incur these charges for register software licenses, merchant processing services, or hardware subscriptions.
- A monthly SaaS software subscription for an active ShopKeep register license.
- ShopKeep Payments processing fees or monthly gateway statement fees.
- A customer purchase at a small business or coffee shop using ShopKeep register hardware.
How to locate the invoice and cancel
Review your register backoffice portal or contact merchant support to inspect itemized monthly invoices.
- Sign in to ShopKeep BackOffice Go to shopkeepapp.com and log in with your store manager account.
- Access Billing review to Settings > Account & Billing to review subscription fees.
- Manage Plan Call ShopKeep customer care at 1-888-211-5188 to downgrade registers or cancel service.
Frequently Asked Questions
Is ShopKeep part of Lightspeed?
Yes, ShopKeep was acquired by Lightspeed Commerce in 2020 to expand its small business iPad retail POS services.
Can I receive a refund on a monthly ShopKeep charge?
Monthly software fees are non-refundable once billed for the active cycle.
Dispute Rights & Fraud Prevention
If your business does not use ShopKeep, contact customer care and report the unauthorized transaction to your bank.
Commercial card disputes are protected under the Fair Credit Billing Act within 60 days of the statement date.
How do I contact ShopKeep support?
Call 1-888-211-5188 or visit shopkeep.com/support.
Card issuers must complete their formal billing inquiry within two billing cycles (up to 90 days).
Independent reference — not affiliated with Lightspeed Commerce Inc. / ShopKeep. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- ShopKeep Merchant Terms of Service https://www.shopkeep.com
- CFPB: Commercial Payment Processing Protections https://www.consumerfinance.gov
Reviewed Aug 15, 2026 · high · About UnknownCharges