The short answer
A charge for VIASAT IN-FLIGHT WIFI is for internet access purchased while onboard an aircraft serviced by Viasat's satellite network.
Why it shows up like this
A payment entry reading VIASAT IN-FLIGHT WIFI on your statement is issued by Viasat, Inc. for satellite internet connectivity. This charge corresponds to In-Flight Satellite Wi-Fi sessions purchased while traveling on commercial airlines equipped with satellite communication systems.
Passengers encounter this fee when purchasing internet access passes during flights to browse the web, check email, or stream media. Charges process at the time of purchase using the credit card submitted through the airline portal during your flight.
Check your travel dates and airline boarding receipts to confirm the flight where the internet session was purchased. If you experience connection failures or billing errors, contact customer support through the Wi-Fi provider website to request a refund.
Reviewing your bank statements regularly helps you stay informed about recurring expenses and subscription renewals across all your digital accounts. Keeping track of your monthly bank statements helps you identify recurring subscription charges immediately, prevent unexpected automatic renewals, and protect your personal finances from unauthorized transactions or billing errors. Monitoring your monthly account activity closely ensures complete financial safety and prevents unexpected surprises from recurring merchant billings.
Common reasons for this charge
- You purchased a streaming or browsing Wi-Fi package during a domestic flight.
- You used an in-flight portal to upgrade your free messaging tier to full internet access.
- A colleague or family member traveling with you purchased Wi-Fi using your card.
How to locate the invoice and cancel
- Check your email for receipts Search your inbox for emails from Viasat containing your transaction receipt.
- Match with recent flights Verify if you took a flight on an airline that uses Viasat, such as JetBlue, Delta, or American Airlines, on or just before the transaction date.
Frequently Asked Questions
Why is the charge date different from my flight date?
Because in-flight transactions are processed via satellite or batched upon landing, the charge may post to your account one or two days after the actual flight.
Can I get a refund if the internet didn't work?
Yes, if the Wi-Fi service was inoperable, you can request a refund directly through the Viasat customer support portal by providing your receipt number.
Dispute Rights & Fraud Prevention
If you haven't flown recently, your credit card information may have been compromised.
Contact your bank to dispute the charge and request a replacement card if you suspect fraud.
Independent reference — not affiliated with Viasat, Inc.. Billing names and policies change; verify with the merchant or your bank before acting.
Verified sources
Every claim on this page is checked against official sources — open them to confirm before you call your bank.
- Viasat Commercial Aviation https://www.viasat.com
- U.S. DOT Aviation Consumer Protection https://www.transportation.gov
Reviewed Aug 31, 2026 · high · About UnknownCharges